how to make this stop. I have changed my password, but still this: "You've tried to sign in too many times with an incorrect account or password."

Question

how to make this stop. I have changed my password, but still this: "You've tried to sign in too many times with an incorrect account or password."

slow emailer 0

"You've tried to sign in too many times with an incorrect account or password." This is not correct. I have not tried to sign in too many times. I have used the correct username & password. I want to be able to sign in to the hotmaqil account. I even changed my password. Still not working like it did 3 weeks ago.

slow emailer 0 Reputation points

2026-04-07T20:35:01.6566667+00:00

This happens on a hotmail email account that was working more or less correctly 1-3 weeks ago. And also, the incoming emails from the present day sometimes do not appear when I can finally manage to access this email account. This is happening on 3 or more different PCs. Some problems on the smartphone app, as well.

1 answer

Your answer

slow emailer 0 Reputation points

2026-04-07T20:35:01.6566667+00:00

This happens on a hotmail email account that was working more or less correctly 1-3 weeks ago. And also, the incoming emails from the present day sometimes do not appear when I can finally manage to access this email account. This is happening on 3 or more different PCs. Some problems on the smartphone app, as well.

Answer 1

Hi slow emailer,

Welcome to Microsoft Q&A forum.

I understand how frustrating this is, especially after you’ve already changed your password but you still see the message: “You’ve tried to sign in too many times with an incorrect account or password.” This message can appear when Microsoft’s automated protection temporarily blocks sign-in because it detects unusual sign-in or sync activity (sometimes caused by an app/device still holding older sign-in information), so it can show up even when the correct username and password are entered.

To avoid getting stuck in a repeated block, please do not try signing in again, changing the password, or requesting verification codes for at least 24 hours, because repeated attempts can extend the waiting period. During this time, if the account is added on multiple PCs/phones/mail apps, it’s recommended to pause syncing or temporarily remove the account from those apps so the devices don’t automatically retry with older sign-in details and keep triggering the block.

After the waiting period, please try signing in once on Outlook.com using an InPrivate/Incognito browser window with the most recent password. If it’s still blocked, Microsoft recommends using Sign-in Helper from the “Unblock my Outlook.com account” flow to unlock access.

Also, you mentioned that new emails sometimes don’t appear; once you can access the mailbox again, please check mailbox/OneDrive storage, as Microsoft notes that if the mailbox or OneDrive storage is full, sending/receiving email may be affected.

Note: Please follow the steps in our documentation to enable e-mail notifications if you want to receive the related email notification for this thread.

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how to make this stop. I have changed my password, but still this: "You've tried to sign in too many times with an incorrect account or password."

1 answer

Your answer