Thanks, Chasity. Did you add the Email address (in case you know) to the Safe Senders list and verify?
Why are some of my emails not coming in
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Chasity Bowles
0
Reputation points
I am not receiving certain emails. I have contacted customer service and have not had any help. I will receive some of the emails from the same sender and then some of them will not
Outlook | Outlook for mobile | Outlook for Android | For home
2 answers
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![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(89.60000000000001, 72%, 18%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3ESD%3C/text%3E%3C/svg%3E)
Sumit D - IA 164.8K Reputation points Independent Advisor2026-04-09T02:45:23.3933333+00:00 -
Sumit D - IA 164.8K Reputation points Independent Advisor
2026-04-08T00:21:32.1333333+00:00 Hi Chasity,
Do the senders receive a bounce back message which you can gather for us?
May I know who is the Email provider of the account?
I’m eager to hear back and work together to find a solution.
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Chasity Bowles 0 Reputation points
2026-04-08T00:24:25.2533333+00:00 No, they say it was delivered. It was a link for a code. They say they cannot send another code. My email is a Hotmail account.
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