unable to see any items on the newly enrolled devices managed apps in Intune Admin

Question

unable to see any items on the newly enrolled devices managed apps in Intune Admin

Answer 1

Hello Jonathan Tee,

The previous answer covers it all in detail, but here is an additional guidance. In short, managed apps will show the apps that are assigned to the device with the status of whether it is installed or not installed or available.

Refer to: https://learn.microsoft.com/en-us/intune/intune-service/fundamentals/reports#managed-apps-report-operational

Hope this helps!

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Answer 2

In Intune, “managed apps” on a device only show apps that Intune has actually deployed and is managing. Newly enrolled devices often show no items under Managed apps for one of these reasons:

1. No apps have been added or assigned yet
   • Apps must first be added to Intune and then assigned to users or devices.
   • In the Intune admin center, go to Apps → All apps and confirm that the apps exist and are assigned to the user/device.
   • Only apps that Intune configured and deployed are listed as Managed apps on the device.
2. The device has not checked in or completed installation
   • After enrollment and assignment, the device must check in to receive and install apps.
   • Until the device checks in and the app installs, the Managed apps list on the device details page can remain empty.
3. Looking at the wrong app list
   • Discovered apps shows all apps Intune finds on the device (inventory), not just managed apps.
   • Managed apps shows only apps that Intune configured and deployed to that device.
   • To see discovered apps for a specific device: Devices → All devices → select the device → Discovered apps under Monitor.
4. Device ownership and privacy behavior
   • On personal/BYOD devices, Intune only treats apps as managed when they are added/assigned via Intune (for example, via MAM or device enrollment). Unmanaged personal apps will not appear under Managed apps.

To verify:

1. Confirm the device is enrolled and visible under Devices → All devices.
2. Open the device, check Managed apps to see apps Intune has deployed.
3. If empty, go to Apps → All apps and ensure apps are added and assigned to that user/device.
4. Wait for the device to check in or trigger a sync from the device, then recheck Managed apps.

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References:

• Intune Discovered Apps
• See device details in Intune
• Tutorial: Walkthrough Microsoft Intune Admin Center
• Deployment guide: Mobile Application Management (MAM) for unenrolled devices in Microsoft Intune
• UI updates for Intune end-user apps