Need invoice of my certification AZ-400 which I completed 15/12/2025

Question

Hi Team,

Unfortunately, I lost my invoice of AZ-400 exam which I had completed on 15/12/2025.

Can you please resend this invoice to my email ID i.e., ******@gmail.com?

Thanks,

Sachin Sharma

Answer 1

From your Learn profile https://learn.microsoft.com/users/me/credentials/?tab=credentials-tab

Navigate to https://learn.microsoft.com/credentials/certifications/schedule-through-pearson-vue?action=1

Transfer to Pearson Vue

Under My receipts in the Pearson Vue Dashboard you will be able to email the invoice to yourself

Answer 2

not able to see option learning under product family as below in screenshots Learning

Answer 3

I don't see Product Family: Learning in https://support.serviceshub.microsoft.com/supportforbusiness/create

Answer 4

Invoices and payment records for certification exams can’t be accessed or resent from here. Support for Microsoft certification billing and exam-related issues is handled through the Microsoft Credentials/Certification support channels.

To get a copy of the AZ-400 exam invoice, submit a support request to the Microsoft Credentials Support team so they can look up the exam registration and resend or regenerate the invoice to the email associated with the exam:

1. Go to the Microsoft Credentials Support portal using the steps described in the Q&A references below (aka.ms/credentialssupport).
2. Sign in with the same Microsoft account that was used to register for and take the AZ-400 exam.
3. Create a new support request under:
   • Product Family: Learning
   • Service: Microsoft Credentials
4. In the description, include:
   • Exam: AZ-400 – Designing and Implementing Microsoft DevOps Solutions
   • Exam date: 15/12/2025
   • That the invoice is lost and needs to be resent
5. Submit the ticket and wait for the Credentials Support team to respond; responses can take up to about 72 business hours.

If the exam was scheduled through Pearson VUE and there are issues locating the payment, Pearson VUE customer service can also assist with exam payment records.

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References:

• AZ-104 Exam Completed but Certificate Not Visible in My Microsoft Account - Microsoft Q&A
• Have not received my certificate after successful completion of my exam - Microsoft Q&A
• How to download az certificate - Microsoft Q&A
• Who do I contact in regards to requesting an invoice - Microsoft Q&A