Account update payment

Question

I keep getting this coming up in my emails:

The correct debit card is in the system - please advise what the problem is

Thanks

[Moderator's note: PII removed]

Answer 1

Greetings!

This is Tin, please check the status of your subscription by signing in here: https://account.microsoft.com/services

Then if it's all good, try to sign out and sign back in your account to the MS Office app, you can click File tab, then Accounts then click Sign Out then please close the app and sign back in the MS Account. If the issue persists, it would be best to reach the MS Accounts & Billing to check on this:

Kindly open this link: https://support.microsoft.com/contactus/

Please sign in your account with the subscription, then click Microsoft 365 then choose Get Home Support. After that, please type Chat with an agent then hit enter. Scroll down and choose Contact Support, then please select MS 365 and Office then under Category, choose Billing and Account Profile question then hit next. You will see the chat option there.

Once you're connected to the Live Agent, please let them know about your issue so they could check your account and address your concern.

Thanks,

Tin