I have been locked out of my personal email account

Question

I Have a personal email account which I have been locked out off.

I do not remember my password and I normally re-set by using a code sent to my mobile but it keeps coming up, can not currently use that method.

My recover email is to an old email address I no longer have access too. I am currently not able to send emails from my outlook as I need to upgrade my storage.

I can be contacted on my work email address ******@purposebureau.com or my mobile ( aust) 0432679977

Answer 1

Hello, I’m Virginia a fellow Windows user.

Please note we’re not Microsoft but fellow users like yourself & have no access to accounts.

Try recovering your account here:

Locked account:

https://support.microsoft.com/account-billing/account-has-been-locked-805e8b0d-4141-29b2-7b65-df6ff6c9ce27

Or:

Can’t sign in:

https://support.microsoft.com/account-billing/you-can-t-sign-in-to-your-microsoft-account-475c9b5c-8c25-49f1-9c2d-c64b7072e735

You can try also https://support.microsoft.com/home/contact & type Account Recovery in the box, then choose the Contact Support tab above & select Windows, then recovery from the drop down menus.

If none of the above work then you’ll require the account recovery form:

https://account.live.com/acsr

A last resort would be to use the recovery code shown during 2 fa setup which should’ve been saved at the time of creation.

Please note if you have 2/multi factor authentication active on your account then you cannot use the form to recover the account.

If you’re successful in changing the details then you may find that the account is limited for 30 days, this is a security feature & cannot be circumvented.

Please be aware that if 2fa/mfa has been enabled then usually there’s nothing which can be done. You would need to create a new account & request that Microsoft transfer any purchases & subscriptions to the new account.

To request a transfer of purchases & subscriptions contact Microsoft here:

https://support.microsoft.com//help/4051701/

https://support.microsoft.com/contactUs