rgent Reactivation Request – Tenant Blocked Due to Inactivity (AADSTS5000225)

Question

Dear Microsoft Azure Support Team,

I am writing to request urgent assistance with reactivating my Azure tenant, which has been blocked due to inactivity. I am currently unable to sign in to the Azure portal and receive the following error:

Error Code: AADSTS5000225

Error Message: This tenant has been blocked due to inactivity.

Trace ID: 5678153f-387f-44d5-b22f-c3cea4c33f00

Correlation ID: 019d6b9e-1a69-74e5-8e0c-3976b49d5dd4

Timestamp: 2026-04-08 05:43:38Z

I kindly request guidance on reactivating this tenant and restoring access. Please confirm whether my tenant is still within the 20-day reactivation window and advise on the next steps.

Thank you for your prompt support.

Answer 1

Hi @Rgour ,

if you get the error message "AADSTS5000225: This tenant has been blocked due to inactivity." please take a look here:

Tenant inaccessible due to inactivity

Administrators can request a tenant to be reactivated within 20 days of the tenant entering an inactive state. Tenants that remain in this state for longer than 20 days are deleted.

If you need to reactivate your tenant:

• The tenant administrator can reach out to Microsoft, see the global support phone numbers.
• Refrain from submitting another assistance request while your existing case is in process and until you receive a response with a decision on this case.

You can also try to sign in using the Tenant Id in the Azure Portal URL: https://portal.azure.com/<TenantId>

Instead of the Tenant Id login with the Tenant Name works as well: https://portal.azure.com/<yourTenantName>.onmicrosoft.com

If nothing works so far you can try this solution:

• Login to https://entra.microsoft.com/
• Go to Entra ID -> Overview, and click on Manage tenants
• Create a new Tenant and get its Domain name
• Login back to Azure portal and add the new Tenant domain name (or Tenant Organisation ID), like this: https://portal.azure.com/xxx.onmicrosoft.com
• From there you can open a ticket (if your are not a free user), or at least work with your new tenant.

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(If the reply was helpful please don't forget to upvote and/or accept as answer, thank you)

Regards

Andreas Baumgarten

Answer 2

To reactivate a tenant that is blocked with error AADSTS5000225, the documented path is:

1. Verify the 20‑day window
   • Tenants blocked due to inactivity can be reactivated only within 20 days of entering the inactive state.
   • After 20 days in this state, the tenant is deleted and cannot be recovered.
2. Contact Microsoft support as a tenant administrator
   • A tenant administrator must contact Microsoft to request reactivation.
   • Use the global support phone numbers listed at the Microsoft support page for your region: see the "global support phone numbers" link in the documentation.
   • After opening a case, do not submit additional assistance requests for the same issue until a decision is communicated.
3. If the tenant is already deleted
   • If the tenant has been blocked for more than 20 days and has been deleted, it cannot be reactivated.
   • A new tenant and, if needed, a new subscription must be created.
4. If the issue is with a blocked or deleted subscription (rather than the tenant)
   • For subscriptions blocked or deleted due to inactivity, see the guidance under "Subscription blocked or automatically deleted". If the subscription was deleted due to inactivity, it cannot be reactivated and a new subscription must be created.

Only Microsoft support can confirm whether the tenant is still within the 20‑day reactivation window and proceed with reactivation.

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References:

• Tenant inaccessible due to inactivity
• Reactivate a disabled Azure subscription
• 7 Day Old Azure Account: AADSTS5000225: This tenant has been blocked due to inactivity. - Microsoft Q&A
• Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity - Microsoft Q&A