Payment deduction from credit card

Question

I have signed out my account from Microsoft and their subscription but still the payment is being deducted from my credit every month even i changed my card for payment but still my previous credit card is being charged every month. So please help me out of this situation

Answer 1

Hello Salman. Thanks for reaching out. My name is Diana. I'm an independent advisor and a Microsoft fan like you.

 

Kindly note that this community is composed of fellow Microsoft users—we are not Microsoft employees and do not have access to tools or systems to review transactions or account details.

 

For your billing issue, I recommend to directly contact Microsoft support specifically with Accounts and Billing department.

 

To do that, please refer to the steps below:

 

1. Go to this link:  https://support.microsoft.com/contactus and sign in your Microsoft account

 

2. On the "Tell us your problem so we can get you the right help and support" - just type "Billing issue" then search

 

3. You will see Recommended Solution, just scroll down until you can see "Contact support"

 

4. Under "Tell us a little more about your problem", select "Microsoft 365 and Office"

 

5. For Category select > manage my subscription > then confirm

 

6. Select Chat with a support agent in your web browser

 

7. Confirm your account and you should be routed to Microsoft support representative who have the appropriate tools and resources to investigate and assist you further with the billing concern.

Answer 2

The ongoing charges indicate that at least one active Microsoft subscription is still associated with a Microsoft account and has recurring billing turned on, or the charges are coming from a different account or retailer than expected. Signing out of an account does not cancel subscriptions or stop billing.

Use these steps to resolve the issue:

1. Confirm where the subscription was purchased
   • If the Microsoft 365 subscription was bought from a third-party retailer (for example Amazon, Best Buy, Harvey Norman) or via Google Play or Apple App Store, cancellation and billing must be handled with that retailer or store, not directly in the Microsoft account.
   • For Google Play purchases, see the guidance at "Learn about Google Play refund policies".
   • For Apple App Store purchases, request a refund from Apple support.
2. Verify the correct Microsoft account
   • Make sure the same Microsoft personal account that originally purchased the subscription is being used. Using a different account will not show the active subscription and will not stop billing.
3. Check subscription and recurring billing status
   • Go to the Microsoft account Services & Subscriptions page and check:
     • Whether the subscription is still active.
     • Whether recurring billing is turned on.
   • If the page shows “Turn on recurring billing,” the subscription is already set to expire on the date shown and no further action is needed to stop future renewals.
4. Check why charges continue after cancellation
   • If cancellation was done very close to the billing date (less than 2 days before), one more payment can still be taken. Check the subscription end date on the Subscriptions page to confirm when billing will actually stop.
   • If the wrong Microsoft account was used when checking or cancelling, the active subscription may still exist under another account. Use the payment investigation tools below to locate it.
5. Investigate which account is using the card
   • Go to the Manage your payments page of the Microsoft account dashboard and select Investigate for the card that is being charged. This helps identify which Microsoft account and which subscription are using that card and whether there are multiple accounts using the same card.
6. Check for duplicate or multiple charges
   • Review order history for the last few months to see if there are multiple purchases for the same amount that appear close together. If there is only one Microsoft charge per billing period, it is not a duplicate charge even if dates are close.
   • If multiple Microsoft accounts (for example family members) use the same credit card, there may be separate subscriptions on different accounts.
7. Ensure payment issues are cleared
   • If there is an overdue balance on the subscription, cancellation may not be possible until the outstanding amount is paid. After clearing any overdue balance, retry cancelling or turning off recurring billing.
8. If the charge is not recognized or cannot be located
   • Use the billing charge troubleshooter and the Investigate option on the Manage your payments page to identify the source of the charge.
   • If the charge still cannot be matched to any Microsoft account or subscription, contact Microsoft Support using the billing/support paths in the documentation so the billing team can review securely.
   • If neither Microsoft nor the investigation tools can find the transaction on any account, contact the bank or card issuer to dispute the charge as potentially fraudulent and request that the old card be blocked and replaced.

These steps will either locate and cancel the active subscription that is still billing the old card or confirm that the charges should be handled as a dispute with the bank.

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References:

• Unable to cancel your Microsoft subscription
• Why am I still being charged after cancelling my Microsoft subscription?
• How to investigate a billing charge from Microsoft
• I've been charged twice