Unable to Enroll Android Corporate-Owned Devices via QR Code | Zero Touch

Question

For about a week, I haven’t been able to enroll Android phones as Corporate-Owned Dedicated Devices. During device setup, the QR code token either won’t scan or isn’t recognized at all. This process previously worked without issues but has now completely stopped.

Most of the phones I’ve tested are enrolled in Zero Touch, though often under the wrong Zero Touch customer. We manage around nine different Zero Touch customer profiles, each with their own enrollment profiles. We typically rely on QR codes to quickly replicate a customer’s device setup when troubleshooting.

At first, I suspected an issue on Microsoft’s end, but I’m no longer certain. I’ve tested multiple devices both MDM-enrolled and non-MDM and used different QR code tokens, all with the same result. Interestingly, the QR codes scan correctly with a standard QR scanner, so it’s unclear why they fail specifically during the setup process.

Any insights or suggestions would be greatly appreciated.

Answer 1

After switching to light mode in Intune, the issue seems to be partially resolved. I’d rather not use light mode, but it does get the job done

Answer 2

Same problem here. Even my iphone can scan the QR, although it does not know what to do with it. As a work around i have made an option to skip all of that and start the manual enroll to get to the point where you add the email. I then use afw#setup in that field and manually add the token code when it brings up the camera that still does not scan the QR. From that point it all just works.

The annoying part is the same phone works with a different tenant's QR code so it is something tenant specific ? The code is generated by Intune so hopefully someone can raise a MS support call.