Unable to send/receive emails from my outlook as I keep getting errors for upgrading my storage

Question

Unable to send/receive emails from my outlook as I keep getting errors for upgrading my storage

Tom Lovell 5

This error is showing when I am trying to upgrade my storage for outlook. I am now unable to send/receive any emails from my address. I have subscribed to an option, however I keep getting the same error message of: InvalidRecurrenceState/00-0e2877522e7e1f5e4e4d415673acc71f-f0312af86a68ab49-01 8 April 2026 at 08:24:58 UTC

Would you be able to look into this please?

John Jefferson Doyon 65,240 Reputation points Independent Advisor

2026-04-08T10:41:32.5833333+00:00
Hi, I'm John! I will help you with this.

To help narrow down the issue:

Are you using a personal Outlook account (like @outlook.com / @hotmail.com)?

Where did you upgrade storage, through the web, mobile app, or Microsoft Store?

Check if storage is actually upgraded:

Go to https://account.microsoft.com/services Do you see the subscription active there? Does it show the correct storage (e.g., 100GB or 1TB)?
Luana Ribeiro Nunes cruz 0 Reputation points

2026-04-08T11:43:00.0533333+00:00

Estou com o mesmo problema, ja conferi a atualização do plano e continuo tendo o mesmo problema.

1 answer

Your answer

John Jefferson Doyon 65,240 Reputation points Independent Advisor

2026-04-08T10:41:32.5833333+00:00

Hi, I'm John! I will help you with this.

To help narrow down the issue:

Are you using a personal Outlook account (like @outlook.com / @hotmail.com)?

Where did you upgrade storage, through the web, mobile app, or Microsoft Store?

Check if storage is actually upgraded:

Go to https://account.microsoft.com/services Do you see the subscription active there? Does it show the correct storage (e.g., 100GB or 1TB)?
Luana Ribeiro Nunes cruz 0 Reputation points

2026-04-08T11:43:00.0533333+00:00

Estou com o mesmo problema, ja conferi a atualização do plano e continuo tendo o mesmo problema.

Answer 1

Outlook not updating to the current storage usage/quota

If none of the suggestions offered correct the problem, this may be a known bug. Microsoft has acknowledged that there is a problem and is working on a fix.

https://learn.microsoft.com/en-us/answers/questions/5837950/outlook-storage-limit-not-updating-after-upgrade

The Question is about a quota change after an upgrade. But the problem also shows up after just clearing out storage. In both cases Outlook does not update to the actual free space available.

Click the [Follow Question] button on that thread to receive a notification for any new updates on this issue.

Gabe Bratton Apr 8, 2026, 10:54 AM
The Outlook Team says that the fix is rolling out and is expected to be complete in the next 24 hours.

Gabe Bratton Apr 8, 2026, 4:40 PM
There is no external guidance about this issue. The latest update is that the fix is rolling out and is expected to be complete in the next 24 hours. The product team has telemetry to see the progression, and they see the queue coming down at a steady rate.

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Unable to send/receive emails from my outlook as I keep getting errors for upgrading my storage

1 answer

Your answer