Teams Room freezes on Zoom calls

David Ewer 71 Reputation points
2021-10-11T10:17:04.7+00:00

I have a Yealink MVC400 running Microsoft Teams Room which I use for Teams and Zoom meetings. On the whole it works very well but occassionally, during a Zoom meeting, it freezes on the monitor and all the videos of attendees disappear and don’t come back. I am usually signed into the meeting with my laptop, at the same time, and there is no loss of connection with that.

The Teams App is version 4.9.12.0 and Windows is version 10.0.19042.1237 and fully patched.

Can anybody suggest how to resolve this issue?

Thanks

David

Microsoft Teams
Microsoft Teams
A Microsoft customizable chat-based workspace.
8,907 questions
{count} votes