How to check which company Email ID is mapped here as a part of ESI - Enterprise Skill initiative

Question

Hello Team ,

How can I check which company Email ID is mapped here for me as part of Enterprise Skill Initiative - ESI for the MS certification. I am not able to edit and check the profile . can you help pls

regards .

Answer 1

Contact ESI Support https://esisupport.microsoft.com/

Answer 2

For Enterprise Skills Initiative (ESI) / work-related Microsoft certifications, the mapped email is typically the work or school account managed by the organization, not a personal Outlook.com/Microsoft account.

To identify or confirm which company email is mapped and why it cannot be edited, follow these steps and checks:

1. Check which type of account is in use
   • Go to the Microsoft account sign-in page: https://account.microsoft.com
   • Enter the email address being used for certification/ESI.
   • If a password prompt appears, that address is a Microsoft account. If the message says the account does not exist, it is not a Microsoft account and a different work/school email is likely mapped.
2. Check if there are two accounts on the same email
   If a prompt appears saying “Which account do you want to use?” with options like Work or school account and Personal account, then both exist on the same email address. The ESI mapping is usually to the Work or school account created and managed by the organization’s IT.
3. Use the My Account portal for work or school
   • Sign in at https://myaccount.microsoft.com with the work or school account used for ESI.
   • In this portal, view profile details (name, email, organization). These values are pulled from the organization’s directory and usually cannot be edited directly by the user.
4. If profile or mapped email cannot be edited
   For work or school accounts, profile details (including primary email) are controlled by the organization’s Microsoft 365 / Microsoft Entra ID administrator. If the mapped company email is wrong or needs to be changed, contact:
   • The organization’s internal help desk or IT support, or
   • HR or the Microsoft 365 administrator, if known.
   They can see which company email is associated with the account and update it in the directory if needed.
5. If unsure who the admin is
   • In a large company: contact the internal help desk or technical support.
   • In a small company: contact the business owner/co-owner or IT consultant.
   • In a university/school: contact the school’s technical support team (usually linked from the institution’s main website).
     If still unsure, ask the person who originally provided the work/school account details for ESI access.

If ESI or certification sign-in is tied to a Microsoft Learn profile, and there are multiple emails in use, additional sign-in addresses can be added to the Learn profile, but the underlying work/school identity and its email are still controlled by the organization’s directory and admin.

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References:

• How to check if your email address is a Microsoft account
• Which account do you want to use?
• My Account portal for work or school accounts
• Find the administrator for your work or school account
• Why do I see personal accounts for my subscribers?
• Need help in changing primary email address for Certification Profile - Microsoft Q&A
• hOW can i change tha email associated with microsoft learn - Microsoft Q&A