Bitlocker recovery problem

Question

Bitlocker recovery problem

MHIS BARATO PHC 0

Can't find my laptop recovery key, even in microsoft account.

John Jefferson Doyon 65,565 Reputation points Independent Advisor

2026-04-08T10:53:09.41+00:00
Hi, I'm John!

To help narrow down the issue:

Just to confirm, have you already checked this page? https://account.microsoft.com/devices/recoverykey

If you set up or used the device with a work or school account, you can also check here: https://aka.ms/aadrecoverykey

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John Jefferson Doyon 65,565 Reputation points Independent Advisor

2026-04-08T10:53:09.41+00:00

Hi, I'm John!

To help narrow down the issue:

Just to confirm, have you already checked this page? https://account.microsoft.com/devices/recoverykey

If you set up or used the device with a work or school account, you can also check here: https://aka.ms/aadrecoverykey

Answer 1

Lucus-V 6,340 Microsoft External Staff Moderator

Hi MHIS BARATO PHC,

Please visit Find your BitLocker recovery key for more information about finding your BitLocker recovery key. Additionally, you might have a backup on a file on an unencrypted partition, external drive, or cloud drive.

Please kindly check for BitLocker recovery key on all accounts that you have. It's usually located on the first initiate account that was used to setup your device.

If you forget your BitLocker password and cannot find BitLocker recovery key, then no one even Microsoft can unlock your drive. It's how BitLocker was designed to protect your data. The only option is resetting your computer. More information can be found on BitLocker overview.

I hope that above information is helpful to you.

Lucus-V 6,340 Reputation points Microsoft External Staff Moderator

2026-04-09T16:11:39.82+00:00

Hi MHIS BARATO PHC,

I hope everything is going well on your end. Just wanted to check in and see how things are going for you lately, anything you'd like to share or discuss?

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Bitlocker recovery problem

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