Hi MD SAMIM HOSEN,
I understand how frustrating it is when the built‑in camera suddenly stops working, especially after you’ve already tried some basic checks. Have you already tried the Q&A Assist suggestions? In addition, please try the following.
Step 1: Check for camera being disabled at firmware (BIOS/UEFI) level
On many laptops, the internal camera can be disabled outside of Windows.
- Restart the laptop and enter BIOS/UEFI (usually by pressing F2, F10, Del, or Esc during startup).
- Look for a setting such as “Camera”, “Integrated Camera”, or “I/O Devices”.
- Make sure the camera is Enabled, then save and exit.
Step 2: Use Microsoft’s built‑in camera troubleshooter
Microsoft recommends using the automated camera troubleshooter, which can re‑register missing devices:
- Open Get Help from Start.
- Search for “Camera” and run the camera troubleshooting flow.
- Complete all recommended actions and restart.
Step 3: Check if the camera is hidden under another device category
If Windows detects the hardware incorrectly, it may appear elsewhere.
- Open Device Manager.
- Select “View” > “Show hidden devices”.
- Expand:
- “Universal Serial Bus controllers”
- “Sound, video and game controllers”
- Look for “USB Video Device” or Unknown device.
If you see an unknown device, that usually indicates a driver or detection issue, not a permissions problem.
If all of the following are true, at that point, the supported path is to:
- Contact the laptop manufacturer for camera hardware service
- Especially common if the ribbon cable is loose or the camera module has failed
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