log to ms access

Question

I need to log in to Microsoft Azure to install Access. To log in to Microsoft Azure, I need to verify my identity with Microsoft Authenticator, but it keeps telling me I'm logged in somewhere, even though I'm not logged in anywhere. So I can't verify my identity or log in to Microsoft Azure. It shows that a verification code is being displayed on a device, but I don't receive it.

How do I reset Microsoft Authenticator?

Answer 1

To reset Microsoft Authenticator and get back into Azure, the exact steps depend on whether this is a work/school (organization) account and whether there is another admin who can help.

1. First, check for any alternative sign-in method

• When prompted for MFA, look for an option like “Sign in another way” or “Use a different verification option.”
• If that appears, choose another method (office phone, SMS, etc.) and complete sign-in.
• If no alternative method is configured, this option will not appear and an admin reset is required.

2. If this is a work/school account and there is another admin Ask a Global Administrator in the tenant to reset MFA for the account via Microsoft Entra:
3. Admin signs in to the Microsoft Entra admin center (entra.microsoft.com).
4. Go to Identity → Users → All users.
5. Select the affected user account.
6. Open Authentication methods.
7. Click Require re-register multifactor authentication.
8. Sign out and sign in again; Azure will prompt to set up Microsoft Authenticator from scratch (scan QR code, approve, etc.).

This clears the old Authenticator registration and forces a fresh setup, which resolves loops where the app thinks the user is already signed in or codes are tied to an old device.

3. If this is a business/education tenant and there is no other admin If the locked-out user is the only Global Administrator and cannot access the portal at all:

• Contact Microsoft via the regional Customer service phone numbers - Microsoft Support and request escalation to the Data Protection team or Tenant Recovery to reset MFA for the admin account.
• Clearly state that this is a company/education (work) account, that MFA is enforced, and that there is no other global admin available to perform the reset.

4. If this is a personal Microsoft account used as a guest in an Azure tenant If the account is a personal Microsoft account that was added as a guest to an Azure AD tenant, MFA for that guest account can still be reset by a Global Admin in that tenant using the same Require re-register multifactor authentication steps above.
5. After MFA is reset Once an admin or Microsoft Support has reset MFA:
6. Sign in to Azure with username and password.
7. When prompted to configure MFA, choose Microsoft Authenticator.
8. Install/open the app on the phone.
9. Add a Work or school account and scan the QR code shown in the browser.
10. Approve the test notification or enter the code as requested.

After this, the new Authenticator registration will be active and the previous broken state is removed.

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References:

• Microsoft authenticator sending me into a spiral - Microsoft Q&A
• Reset Personal Azure MFA - Microsoft Q&A
• Microsoft Authenticator app doesn't show 6-digit OTP code - Microsoft Q&A
• Requesting a Tenant Admin MFA Reset - Microsoft Q&A
• Global Admin Locked out - Microsoft Q&A
• Common problems with two-step verification for a work or school account
• Use a screen reader to set up and troubleshoot multifactor authentication
• Microsoft Authenticator FAQs
• Restore account credentials from Microsoft Authenticator