Why Hardware Inventory Data not showing for some devices in Intune portal? What are the remediation steps can be taken to reflect those data in Intune?

Question

Why Hardware Inventory Data not showing for some devices in Intune portal? What are the remediation steps can be taken to reflect those data in Intune?

Answer 1

Hello K J, Rohith,

This hardware information for every device is uploaded via the mobile device management (MDM) communication channel after successful enrollment. Post enrollment, data in this blade continues to update every seven days.

For the devices that are not showing up this data, please check the below,

1. If the enrollment was successful and the device is reporting to Intune as Intune Managed
2. If the device is compliant
3. When was the last sync that happened

This should help you address why the device is not sending the data. In addition, try a sync manually from the device if that's a possibility and check.

Hope this helps!

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Answer 2

Hardware inventory in Intune can come from two main sources, and gaps usually relate to how data is collected and where it is viewed.

1. Devices using Intune properties catalog
   • Hardware data shown on the Device Inventory tab is collected only if a properties catalog profile is created, assigned, and successfully reporting.
   • If some devices show no or incomplete hardware data:
     1. Confirm the devices meet prerequisites:
        • Windows devices.
        • Corporate owned, Intune managed (including co-managed), Microsoft Entra Hybrid joined or Microsoft Entra joined.
     2. Verify role permissions for the admin account viewing data:
        • To configure collection: Policy and Profile Manager role or a custom role with Device Configurations > Create and Organization > Read.
        • To view data: a role with Managed Devices > Read.
     3. Check that a properties catalog policy exists and is assigned to the affected devices:
        • In Intune admin center, confirm the profile is targeted to the device groups in question.
        • Ensure the specific hardware properties (BIOS, disk, memory, network, etc.) are selected in the profile.
     4. Confirm devices have checked in after assignment:
        • Properties are collected on device check-in; newly assigned devices may need time to report.
     5. Review client logs on affected devices:
        • Check C:\\Program Files\\Microsoft Device Inventory Agent\\Logs for errors.
        • Optionally use the Remote device action: collect diagnostics to pull logs for troubleshooting.
     6. If collection was previously enabled and then stopped:
        • Remember that after deleting a properties catalog policy, last-collected data remains visible for up to 28 days; after that, it disappears unless a new policy is collecting data.
2. Devices using Configuration Manager (tenant attach)
   • For devices synced from Configuration Manager via tenant attach, hardware inventory appears in Resource explorer, not in the Intune properties catalog Device Inventory.
   • If some tenant-attached devices appear to have no hardware data in Intune:
     1. Confirm the device is tenant attached:
        • In Devices > All devices, check Managed by column shows ConfigMgr or Co-managed.
     2. Use Resource explorer instead of the Intune Device Inventory tab:
        • Open the device, select Resource explorer, then select the relevant hardware class to view inventory.
     3. Use historical view if current data seems missing:
        • In Resource explorer, select a class and use the date/time picker to view historical inventory snapshots.
     4. If hardware inventory fails to process in Configuration Manager:
        • Check for known issues such as SQL primary key violations related to hardware inventory classes.
        • As a mitigation, disable collection of the Browser Usage (SMS_BrowerUsage) hardware inventory class if it is causing failures, as this class is not used by endpoint analytics and is not transmitted to Microsoft.
3. General remediation checklist
   • Ensure devices meet platform and ownership prerequisites.
   • Confirm correct management path (Intune-only vs ConfigMgr/tenant attach) and use the appropriate view (Device Inventory vs Resource explorer).
   • Verify policies (properties catalog or ConfigMgr hardware inventory) are configured and deployed.
   • Confirm device check-in and allow time for data to upload.
   • Review client-side logs (Microsoft Device Inventory Agent logs or ConfigMgr logs like Dataldr.log) for processing errors.
   • Adjust problematic hardware inventory classes if they block processing.

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References:

• Use the Intune properties catalog to get device hardware properties
• Configure tenant attach to support endpoint security policies from Intune
• Troubleshooting endpoint analytics