No audio from PC speakers.

Question

No audio from PC internal speakers - all other sound outputs are OK.

Device name DESKTOP-IP4CSDP

Processor Intel(R) Core(TM) i5-5300U CPU @ 2.30GHz (2.29 GHz)

Installed RAM 16.0 GB (15.9 GB usable)

Device ID [Moderator's note: PII Removed]

Product ID [Moderator's note: PII Removed]

System type 64-bit operating system, x64-based processor

Pen and touch No pen or touch input is available for this display

Answer 1

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Hi Alan Capewell,

Thank you for reaching out regarding the audio issue on your PC.

If sound is working correctly through other output devices (such as headphones or external speakers) but not through the internal speakers, this may occur when the internal speaker output is not currently selected, disabled, or when the associated audio driver is not loading as expected.

In addition to Q&A Assist's answer, you may try the following steps to resolve this issue:

1, Check if Internal Speakers are Selected as Default

• Right‑click the Speaker icon on the taskbar.
• Select Sound settings.
• Under Output, choose your Internal Speakers from the list.

2, Run the Audio Troubleshooter

• Go to Settings > System > Troubleshoot.
• Select Other troubleshooters.
• Run the Playing Audio troubleshooter.

3, Reinstall Audio Driver

• Press Windows + X and open Device Manager.
• Expand Sound, video and game controllers.
• Right‑click your audio device and select Uninstall device.
• Restart the PC to allow Windows to reinstall the driver automatically.

If the issue persists after completing the above steps, we recommend installing the latest audio driver available from your device manufacturer’s official support website.

Let me know if you need further assistance, feel free to ask me by clicking "Add Comment" or "Add Answer" if you cannot add comment so your response will be visible. Thanks for your effort.

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Answer 2

Hi,

Access msinfo32.exe in the search bar, take a screenshot and post it here.

Then access the device manager in the search bar, take another screenshot and post it here.

Thanks

Answer 3

Try the following steps in order to restore sound from the internal speakers while keeping other outputs working:

1. Confirm the correct output device is selected
   1. Select the Speakers icon on the taskbar.
   2. Select the arrow to open the list of audio devices.
   3. Make sure the device that corresponds to the internal speakers (often “Speakers (Realtek…)” or similar) is selected, not HDMI, Bluetooth, or a monitor.
2. Check physical and volume controls
   1. Verify that no hardware mute key (often an Fn + function key with a speaker icon) is active.
   2. Ensure system volume is turned up and not muted.
   3. If headphones are plugged in, unplug them; some systems disable internal speakers when a jack is in use.
3. Check sound settings and that speakers are not disabled
   1. Right‑click the Speakers icon on the taskbar and select Open Volume mixer.
   2. Make sure none of the device or app sliders are muted.
   3. Go to Start > Settings > System > Sound.
   4. Under Output, select the internal speakers, then select Device properties.
   5. Make sure the Disable checkbox is cleared so the device is enabled.
4. Set internal speakers as the default device (if needed)
   1. In the search box, type control panel and open it.
   2. Select Hardware and Sound > Sound.
   3. On the Playback tab, right‑click the internal speakers and select Set as Default Device, then select OK.
5. Update or reinstall the audio driver
   1. Press the Windows key, type device manager, and open it.
   2. Expand Sound, video and game controllers.
   3. Right‑click the internal audio device (e.g., Realtek or similar) and select Update driver > Search automatically for updated driver software and follow the prompts.
   4. If no update is found or it does not help, right‑click the same device and select Uninstall device.
   5. Check Delete the driver software for this device if available, then select Uninstall.
   6. Restart the PC; Windows will attempt to reinstall the driver automatically.
   7. If the issue started after a recent update, open the device’s Properties in Device Manager, go to the Driver tab, and use Roll Back Driver if available.
6. Check Windows Update and pending restarts
   1. Go to Start > Settings > Update & Security > Windows Update > Check for updates.
   2. Install any available updates and restart.
   3. If Update and restart or Update and shut down is shown under Start > Power, choose one of those options to apply audio‑related updates.

If internal speakers still do not output sound after these steps, test again with an external device to confirm audio is working in general; if only the internal speakers fail, the issue may be hardware‑related and require device‑manufacturer service.

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References:

• Fix sound or audio problems in Windows
• No audio with Windows 11 - Microsoft Q&A
• cannot increase volume even if trouble shooter updates it - Microsoft Q&A