Name correction request for SC-200 exam (accent missing in name)

Question

Hello, my name in my Pearson VUE account is incorrect.

There should be an accent on the “é” in my name, but it is missing.

My exam is SC-200, and I want to make sure my name matches my ID.

Can you please update it?

Answer 1

You update your Legal name on your Microsoft Learn profile under Settings https://learn.microsoft.com/users/me/settings

If you have an exam booked, you will be shown a message and link to contact Credentials support https://learn.microsoft.com/credentials/support/help#how-to-submit-a-support-request

Answer 2

The name on a Pearson VUE account or on an exam registration cannot be changed directly here. Name corrections for certification exams and legal-name issues must be handled by the official support channels.

Take these steps before exam day to avoid being turned away:

1. Contact Pearson VUE Support for the SC-200 exam registration
   • Use the Pearson VUE Microsoft support contact listed under exam delivery/appointment issues: Pearson VUE Support.
   • Request a correction so that your name (including the “é”) matches your government ID.
2. If the issue is with the legal name on the Microsoft Learn / certification profile
   • Go to your Learn profile settings and follow the instructions for updating your Legal Name.
   • If the system will not allow the change or you see a message to contact support, submit a ticket with Microsoft Credentials Support so they can correct your legal name: Microsoft Credentials Support.
3. If you encounter validation problems with accented characters
   • Some users have resolved profile-name issues by temporarily entering their name without accents (for example, using e instead of é) when the system rejects accented characters.
   • However, for exam check-in and ID matching, the safest approach is to have Pearson VUE and/or Microsoft Credentials Support correct the name so it matches the ID exactly.

Make sure the correction is confirmed by Pearson VUE and visible on your exam appointment details before the SC-200 exam date.

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References:

• Credentials support
• Legal Name - Microsoft Q&A
• Microsoft Learn profile rejects valid last name with validation error - Microsoft Q&A