Unable to login to microsoft for startup account through linkedin

Question

I have a Microsoft for startup account associated with mu email account (******@gmail.com) but for some time now each time i tried login in through my linkedin just as i used to before it will prompt out "we encountered an unexpected error. please try again" despite the fact that my details are correct.

Please how can i overcome this. Thanks

Answer 1

Hi @ aanu sogbon,

Welcome to Microsoft Q&A Platform.

it sounds like you’re running into an unexpected error when using the LinkedIn single-sign-on to access your Microsoft for Startups account. Here are a few things you can try:

1. Clear your browser cache and cookies (or open an Incognito/Private window) and then retry the LinkedIn sign-in flow.
2. Make sure your LinkedIn profile is still linked to your Microsoft account:

• Go to https://account.live.com/ and sign in with your ******@gmail.com account.
• Under “Apps & services” or “Linked accounts,” confirm you see LinkedIn listed. If it’s missing or your LinkedIn email has changed, re-link LinkedIn using the same Gmail address you used for your Startups membership.

3. Instead of clicking “Continue with LinkedIn,” try signing in directly as a Microsoft Account user:

• On the login page, choose “Use another account” (or “Sign in with Microsoft account”) and enter your ******@gmail.com credentials.
• If you still hit the “unexpected error” message: • Note which browser and device you’re on (e.g. Chrome on Windows 10) and whether it reproduces in a different browser or machine. • Capture the exact URL where the error appears and a screenshot (please redact any PII). • Let us know so we can dig deeper.

Reference Docs

• Microsoft for Startups Portal (sign-in & support): https://portal.startups.microsoft.com/login
• Microsoft for Startups Portal Guide: https://learn.microsoft.com/microsoft-for-startups/mfs-portal
• Activate your Startup benefits (Offers page): https://portal.startups.microsoft.com/Offers

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