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cancel business personal account subscription

liran ziv 0 Reputation points
2026-04-08T17:17:16.51+00:00

Hi,

we subscribed a personal business account for a domain purchase and mailbox but the email that been used for that purpose is no longer exist ( ex work e mail address )

how can we change that e mail or, if not possible, to cancel the subscription and re-subscribe >

Microsoft 365 and Office | Subscription, account, billing | For business | Windows
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  1. Lia V 6,010 Reputation points Microsoft External Staff Moderator
    2026-04-08T17:42:31.7+00:00

    Hi @liran ziv,

    Good day, and I appreciate the detailed description of your issue.

    To ensure we resolve this securely, I have initiated a private message for your convenience and left a note there. At your earliest availability, please review that message so I can assist you more affectively.

    To access your private messages, sign in to the Q&A forum using the account you used to post your question. Then, navigate to the Private Messages section to view and respond.

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    Thank you for your attention to this matter. I look forward to your response.

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