How to confirm cancellation of subscription and reverse charge of $9.99

Question

I signed up for Microsoft 365 on March 1, 2026 and agreed to a 3-month free trial because the website said my credit card would not be charged until July 1, 2026. That same day, a charge of $9.99 posted to my credit card. At that time, I cancelled my subscription. I need to confirm that you have reversed the $9.99 and there will be no further charges.

Answer 1

Hi, I'm John! I will help you with this.

1. First, where did you sign up for the subscription?
2. Was it directly from Microsoft, or through Apple / Google / another provider?
3. If it was through Microsoft, please check here: https://account.microsoft.com/services Do you still see the subscription listed there? Does it show “Cancelled” or “Expires on” a date?

For the charge:

If it’s already posted and your subscription is cancelled, the refund usually happens automatically within a few days.

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Answer 2

Subscription and billing details cannot be viewed or changed here, so confirmation of a specific refund or future charges is not possible.

To verify cancellation and the $9.99 charge, follow these steps:

1. Confirm the subscription and its status
   1. Go to https://account.microsoft.com/services and sign in with the same Microsoft account used to start the Microsoft 365 trial.
   2. Under Services & subscriptions, locate the Microsoft 365 subscription.
   3. Select Manage.
      • If you see Turn on recurring billing instead of Manage, the subscription is already set to expire on the date shown and will not be charged again.
      • If you see Cancel or Upgrade or Cancel, follow the prompts to ensure the subscription is cancelled.
2. Check why a charge might still appear
   • If cancellation was done less than 2 days before a billing date, a scheduled charge can still go through. Go to Subscriptions on the same page and check the subscription end date.
   • Make sure the correct Microsoft account is being checked; if the wrong account is used, the charge may not appear under Services & subscriptions.
3. Check refund eligibility and request a refund
   1. After confirming the subscription in Services & subscriptions, follow the cancellation steps for Microsoft 365 as described in the refund article to check eligibility.
   2. If eligible, complete the online steps to request a refund for the $9.99 charge.
4. If the subscription was purchased through a third party
   • If Microsoft 365 was obtained via Google Play or the Apple App Store, contact their support directly for cancellation and refund processing, as those charges are managed by them.
5. If the charge still cannot be found
   • Use the How to investigate a billing charge from Microsoft guidance from the billing support article to locate the transaction.
   • If the transaction still cannot be located under any Microsoft account, contact the card issuer to dispute the charge.

These steps will allow confirmation that the subscription is cancelled, that no further recurring billing is active, and whether the $9.99 has been or can be refunded.

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References:

• Unable to cancel your Microsoft subscription
• How to get a refund on a Microsoft subscription
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• i have been charged twice - Microsoft Q&A
• How to unsubscribe microsoft 365 account? - Microsoft Q&A
• Request refund - Microsoft Q&A
• How to connect with Help and Support - Microsoft Q&A