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Question

Hi, I noticed two identical Microsoft Store charges of $45.49 on 02/19 on our company card.

I am unable to identify what purchase or subscription these charges are related to.

Could you please help verify what these charges are and whether one of them is a duplicate?

Answer 1

Hi, good day!

I'm sorry, this is just a Community Forum, and we do not have access to your account. Because this request may require sensitive personal information, it is best to contact Microsoft to process your refund.

Please visit the link below to contact customer support live chat.

https://support.microsoft.com/contactus/

Open Get Help app

Type "talk to a person" press Enter

Click Contact Support at the bottom of the screen

Click "Chat with a support agent in your web browser"

Under Confirm your information

Click Confirm once your email appears

You can also try to contact Microsoft Store Customer service phone numbers

https://support.microsoft.com/account-billing/help-with-microsoft-store-purchases-4f615f2a-6bbd-fd69-6695-ae213d63eef0

Answer 2

I followed your step, but I could not find the Payment & billing > Order history,

See what show up , after I did the login Screenshot 2026-04-08 112457.png

Answer 3

Screenshot 2026-04-08 112457.pngOn The page, there is not Payment & billing > Order history, then under Refine, set the date range to include 02/19.

See attached , after I did login , this is the page , where is the Payment & billing ????

Answer 4

The page there is not Payment & billing > Order history, then under Refine, set the date range to include 02/19.

See attached , after I did loguin , this is the page , where is the Payment & billing ????

Answer 5

Use the Microsoft account and billing tools to identify and investigate the two charges, then contact support if needed.

1. Check order history and invoices
   1. Go to the order history page at account.microsoft.com/billing.
   2. Sign in with the Microsoft account(s) associated with the company card.
   3. Select Payment & billing > Order history, then under Refine, set the date range to include 02/19.
   4. Look for charges of $45.49 with status Completed or Redeemed and open Order details for each to see what product or subscription they correspond to and to print invoices if needed.
2. Investigate unrecognized charges
   1. Go to the Manage your payments page of the Microsoft account dashboard and use the Investigate option for the card that shows the $45.49 charges, as described in How to investigate a billing charge from Microsoft.
   2. Common causes include:
      • A Microsoft subscription with recurring billing enabled.
      • Purchases made by someone else in the organization using the same card.
      • A previously declined charge that was processed later.
      • Split or pre-order charges.
      • In-app purchases.
3. Determine if one charge is a duplicate
   • If both $45.49 entries in order history have the same order number or clearly represent the same subscription period or product, treat one as a potential duplicate.
   • If they are from different accounts or different products, they are likely separate valid charges.
4. If one charge appears to be a duplicate or cannot be identified
   • Use the Microsoft Store & billing help entry point to reach support and provide:
     • The last 4 digits of the company card.
     • The exact amounts ($45.49) and date (02/19).
   • Ask support to confirm what each charge is for and request reversal of any confirmed duplicate.

If the charges cannot be found under any company Microsoft account, follow the guidance in How to investigate a billing charge from Microsoft and then work with the card issuer to dispute the transaction as potentially unauthorized.

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References:

• View your Microsoft Store order history
• How to investigate a billing charge from Microsoft
• Microsoft Store & billing help
• Cancel an order or pre-order from Microsoft Store