Hi. I'm David, and I'm happy to help you.
Based on your description, the camera is not being "seen" by Windows. This could be due to driver issues or even a hardware problem with the camera. I'll help you investigate this.
Please, open the Device Manager (Press "Windows + X" and select "Device Manager") and see if there are any devices labeled "Unknown Device" or with warning signs. Click the arrow to the left of each category icon to expand it and see the devices it contains.
Share a screenshot of what you find.
Use the shortcut "Windows + Shift + S" to use the screenshot tool.
Also, what is the manufacturer and model of your computer?
If you prefer, you can share a screenshot of your system information.
- Press "Windows + R", type
msinfo32and press Enter.
Maximize the window and use the shortcut "Windows + Shift + S" to use the screenshot tool.
Looking forward to your reply.