Bluetooth Audio Not Working in Microsoft Teams (Work Profile – Android)

Question

Subject: Bluetooth Audio Not Working in Microsoft Teams (Work Profile – Android)

Dear Microsoft Support Team,

I would like to report an issue I am experiencing with Microsoft Teams on my Android device.

When using Teams under the Work Profile, Bluetooth audio devices (TWS/earbuds) fail to connect during calls or meetings. However, the same Bluetooth device works perfectly in my personal profile and with other applications, including Teams outside the Work Profile.

This issue appears to be specific to the Work Profile environment and is significantly impacting my ability to attend meetings effectively, as I am unable to use my preferred audio device.

I have already attempted several troubleshooting steps, including:

• Reconnecting the Bluetooth device
• Resetting the earbuds
• Verifying app permissions
• Reinstalling Microsoft Teams

Unfortunately, the issue still persists.

Given that this behavior affects professional communication, I request you to kindly investigate this issue and provide a resolution or guidance. If any additional logs or information are required, I would be happy to assist.

Looking forward to your support.

Best regards

[Moderator note: personal info removed]

Answer 1

Dear @Jaydeepsinh Solanki,

Thank you for the detailed information you’ve shared so far. To help me better identify the scope of the issue and determine whether it’s device‑specific or environment‑related, could you please help confirm the following:

1. Do you experience the same Bluetooth audio issue if you sign in to Microsoft Teams using the same work account on another Android device with a Work Profile?
2. Does this issue also occur when you use Microsoft Teams on a desktop app or web?
3. Are you aware of any other users in your organization who are experiencing the same Bluetooth audio issue when using Teams under an Android Work Profile?
4. If possible, please take a screenshot of the issue you're experiencing so I can better assist you.

Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.

Appreciate your patience and understanding and thank you for your time and cooperation. Please feel free to reply below if you have any update or further concern. 

Hope you have a great day!

Answer 2

The described behavior (Bluetooth audio working in the personal profile but not in the Android Work Profile for Teams) isn’t directly covered in the provided material. However, the context does include two relevant patterns:

1. Teams and Bluetooth/peripheral issues are often due to device- or vendor-specific behavior, especially when the device isn’t fully recognized or certified for Teams.
2. For non-Microsoft Teams devices and complex client issues, escalation either to the device vendor or to Microsoft with logs is the recommended path.

Based on that, the most effective next steps are:

1. Confirm the Bluetooth device is supported and recognized correctly
   • If the Bluetooth audio device is from a third party (for example, Logitech, Poly, etc.), check the manufacturer’s support site for any known issues with Android Work Profiles or Microsoft Teams, and ensure the latest firmware is installed.
   • For non-Microsoft Teams devices, the guidance is to contact the device provider’s support if Teams-specific issues occur.
2. Collect and send diagnostic logs to Microsoft from Teams (Android Work Profile) Since the problem is isolated to Teams in the Work Profile, logs from that profile are important.
   • Open Teams in the Work Profile.
   • Reproduce the issue: join or start a meeting and attempt to use the Bluetooth earbuds so the failure occurs.
   • In Teams, go to profile picture > Settings > Help & feedback > Send feedback.
   • In the feedback form:
     • Clearly describe that Bluetooth audio works in the personal profile and other apps, but not in Teams under the Android Work Profile.
     • Mention the device model, Android version, Teams version, and Bluetooth device model.
     • Choose the option to attach logs (this must be enabled by the organization’s Teams feedback policy).
   • Submit the feedback so Microsoft can investigate using the attached logs.
   If the organization’s admin has disabled attaching logs, an admin should enable it via the Teams feedback policy, then repeat the steps above.
3. If in contact with Microsoft support or the organization’s IT admin
   • Provide the number of affected users (only one device vs. multiple users/devices in the same tenant).
   • If possible, provide a short video showing:
     • Bluetooth working in the personal profile/other apps.
     • The failure when using Teams in the Work Profile.

These steps align with the recommended approach for unresolved Teams mobile issues where device- or profile-specific behavior is suspected and no direct client-side fix is documented.

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References:

• Known issues with Teams on Android devices
• Troubleshoot Walkie Talkie issues