how to contact the azure support ?

Question

I have a billing problem (still charged after my azure subscription is cancelled and disabled). I try to fill a ticket but get stuck in the automatic resolution which failed and says "contact support". How do i contact support ?

Answer 1

Hi User45656565
To contact Microsoft support:
Option 1:

1. Sign in to the Azure portal • Go to https://portal.azure.com
2. Open the Help + support blade • In the left-hand menu, click “Help + support”
3. Create a new support request • Click New support request • Under Issue type, select Billing • Fill in your subscription (even if it’s disabled) and provide details of the charges you’re seeing • Submit the ticket
4. Monitor your request • In the same Help + support blade, click All support requests to see status and responses

Option 2:
Please reach out to the global service number
https://support.microsoft.com/en-us/topic/customer-service-phone-numbers-c0389ade-5640-e588-8b0e-28de8afeb3f2

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Answer 2

To reach Azure Billing Support when the automatic flow loops, use one of these supported paths:

1. In the Azure portal, open a billing support request directly:
   • Go to the Azure portal support blade: https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade/newsupportrequest
   • For Issue type, choose a billing-related option (for example, “Billing”).
   • Select the affected subscription.
   • When suggested solutions are shown, ignore them and continue with Create a support request (or Return to support request → Next) until the full ticket form appears.
   • Fill in the details and submit. Billing support is free.
2. If the portal still does not let a ticket be created or the subscription is disabled and blocked from ticket creation, use the generic support entry point for billing/subscription issues:
   • Open a new browser session and go to the Azure support request page: https://portal.azure.com/#blade/Microsoft_Azure_Support/HelpAndSupportBlade
   • Choose a billing issue type and proceed as above to force creation of a support request instead of only using automated resolutions.
3. If the subscription shows as disabled but the invoice is already paid and the portal will not allow reactivation or ticket creation, contact the billing team via the dedicated support email channel mentioned for such cases: send an email to the billing support mailbox (for example, the address shown in the guidance like supportmail@microsoft.com) describing:
   • Subscription ID
   • Invoice number and payment date
   • That the subscription is cancelled/disabled but charges are still occurring
4. If none of the above works or if the issue is broader than Azure (for example, multiple Microsoft subscriptions or unrecognized charges), contact Microsoft Customer Service via the general support site and use the “Get Help” → “Contact support” flow to reach a live agent, then specify that this is an Azure billing problem.

For ongoing or complex billing disputes (for example, unexpected or duplicate charges), always insist on a billing support case so that a billing engineer can review and adjust charges if appropriate.

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References:

• Cost Management + Billing frequently asked questions (FAQ)
• Resolve a past-due balance for your pay-as-you-go Azure subscription
• Troubleshoot Azure payment issues
• Troubleshoot a declined card
• Technical Guidance & Support Overview
• Troubleshoot issues while trying to view invoice in the Azure portal
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• Fraud Charges - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A
• Have been billed multiple times on multiple charge cards for renewal - Microsoft Q&A
• “My Azure subAzure Subscription shows invoice paid but remains disabled; portal not allowing reactivation or ticket generation.” - Microsoft Q&A