I am an adult, but Microsoft thinks I am a child

Question

I am an adult, but Microsoft thinks I am a child. Birthday on Microsoft account is wrong.

I can 't change it online. I need to Microsoft to do it. CAN ANYBODY HELP ME?

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Answer 1

I agree that you are in a catch-22 situation. The only option is this:

Create a new Microsoft account so you have a fresh “adult” account that can act as a Family Organizer.

Sign in with this new account and go to family.microsoft.com.

Create a Family group (or join one) using the new account.

Add your current Microsoft account to this Family group and accept the invitation when prompted.

Once your current account is part of the family, you’ll be able to change its Date of Birth because the new account acts as the organizer.

After updating the DOB, you can remove the accounts from the Family group if you no longer need it

I hope you find this information useful. If you have any more questions, don't hesitate to reach out. Otherwise, please take a moment to accept the answer. Wishing you good luck!

Answer 2

Hello Newform Group

I can see that your account is labeled as a child even though you are an adult and you are now unable to change the account birthdate yourself

What is stopping you from changing the birthdate of your account? Is there any error screen that popped up?

As for your request for Microsoft to change it, I suggest contacting Microsoft Support for further assistance:

1. Open a website link - Contact - Microsoft Support 
2. In the box below "We're here to help", type Microsoft 365, click "Get Help", and then click "Contact Support" below. 
3. In this section, you will need to sign in to your Microsoft account. 
4. Select "Microsoft 365 and Office" under Products & Services, select "Technical Support" as the category, and click to confirm 
5. You can select " Chat with a support agent in your web browser " to access the chat window. 

Please note that this is a user-to-user support forum. Moderators and contributors, including external Microsoft employees, are not allowed to directly interfere with Microsoft product features or access back-end systems. Our role is limited solely to providing technical guidance on reported incidents, requests, or ideas.  

I hope you can get the support you need, have a nice day.