Cannot access ticket in Collaborate/Feedback

Question

Hi,

As title, other colleagues and I now can't access the ticket we submitted. Currently, we can only submit new ticket, but when we try to click any one of them, an error message will show as attached. The issue happened after we heard that the collaborate is upgrading, and we had check with the permissions, but seems like everything is fine, could you help with the issue? Thank you.

Error message:
Due to recent changes in our security and access policies, some content or functionality may be unavailable to certain users. For additional support, please create a ticket with Partner Center and reference Message Code: 715-123220. https://support.serviceshub.microsoft.com/supportforbusiness/onboarding?origin=/supportforbusiness/create

Answer 1

The error banner indicates that access to some Collaborate Feedback content is being blocked by updated security and access policies on the service side, not by a local permission issue in the tenant.

To get access restored or clarified, follow the documented Collaborate support path and open a non-technical support incident in Partner Center/Services Hub, referencing the message code shown in the banner:

1. Go to https://aka.ms/dcsupport and sign in with the same account that is affected.
2. Select Contact Us.
3. Under Non-Technical Support – Dashboard, choose to create a new support request.
4. When prompted for product details, select:
   • Product family: Developer, Student and Startup Programs
   • Product or service: Dev Center
   • Category: Collaborate
5. In the description, include:
   • The exact error text and Message Code: 715-123220.
   • That tickets can be created but not opened in Collaborate → Feedback.
   • Affected users/tenants and when the issue started (after the recent Collaborate upgrade).
   • Screenshots of the error banner, if possible.
6. Submit the incident from one of the affected user accounts and wait for the Collaborate support team to respond (SLA is typically 1 business day during business hours).

If Feedback sync or ticket access continues to fail after policy changes are addressed, Collaborate Customer Support is also the escalation path recommended in the troubleshooting guidance.

---

References:

• How to Get Support
• How to Troubleshoot Common Issues