“Locked out of Microsoft account, verification codes not arriving, request blocked error”

Question

As the title states, “Locked out of Microsoft account, verification codes not arriving, request blocked error” - I have an active subscription that I use and I can't pull any more hair out because of this.

Help.

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Answer 1

Hi, Centrine Hutton

It looks like this is not a subscription problem, but a sign-in problem caused by the account verification getting stuck after the Gmail password change. When that happens, Microsoft 365 can stay active but the Windows/Office sign-in cache can still loop or throw errors like 0x80048823.

Here are some suggestions you can try:

First, fully clear the old sign-in data on the PC. Close all Office apps, open Credential Manager, remove entries for Microsoft Office/Outlook/OneDrive, then go to Settings > Accounts and remove the Microsoft account from Email & accounts or Access work or school if it shows there, restart, and sign in again from Word or Excel first. It is recommended that this helps when Windows keeps reusing an expired token and traps Office in a login loop.

If it still loops, delete the local Office sign-in cache folders OneAuth and IdentityCache under%localappdata%\Microsoft, then reopen an Office app and sign back in. That is often the next cleanup step when reinstalling Office did not help.

If the verification code issue is still blocking the account itself, use the Microsoft account recovery form from a browser/device that was used with that account before, and fill in as much account history as possible.

Thank you for your patience in reading, I hope this information has been helpful to you. 

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Answer 2

Thank you for letting me know.

Are you able to see your Microsoft 365 Family subscription under the Services & subscriptions page here: https://account.microsoft.com/services

Please make sure you’re signed in with the same Microsoft account that the Family subscription was shared to.

If you can see the subscription there and it shows as active, please follow the steps below.

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Before installing, it’s a good idea to uninstall all existing versions of Office to avoid conflicts.

Here’s how:

• Open the Control Panel > Programs > Programs and Features.
• Look for any version of Microsoft Office or Office apps, right-click, then choose Uninstall. Please uninstall all Office apps.
• Once that’s done, restart your computer just to be safe.

Then, to reinstall Microsoft Office:

• Go to https://account.microsoft.com/services again
• Sign in using the same Microsoft account linked to MS365 Family subscription.
• Find Microsoft 365 Family subscription and click the "Install".
• That will download the installer for the Office apps, just run it and follow the steps.

If anything’s unclear or the "Install" option still doesn’t show, feel free to let me know. I’ll be happy to walk you through it!

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About Outlook:

If you're using Outlook New or Classic for Windows app, you can try to reset the Outlook app from Settings > Apps > Installed app, and sign out and sign in again.

If the issue still persists, please wait another 24 hours for everything to fully update across your account.