Urgent: AI-900 Exam Launch Failure – Request for Retake Eligibility

Question

I am reporting an issue with my AI-900 (Microsoft Azure AI Fundamentals) exam scheduled on April 11 at 12:45 AM.

I was unable to start the exam due to a technical issue with the OnVUE platform (webcam not being detected), even though I had successfully completed the system test and verification process prior to the exam.

Pearson VUE has logged this under Case ID: 41487536, but I am currently unable to reschedule the exam as the system fails during confirmation.

Since this issue occurred due to a platform technical failure and not user error, I kindly request your assistance in:

• Resetting my exam attempt, or
• Reissuing my exam eligibility so I can reschedule without penalty

Details: Name: Jisha M E Candidate ID: MS1101049300 Registration ID: 532779907 Exam: AI-900 Exam Provider: Pearson VUE

I would appreciate your prompt assistance in resolving this, as I am ready to retake the exam at the earliest.

Answer 1

As you already have a case with Pearson Vue support, you need to wait for them to finish their investigation

Contact https://home.pearsonvue.com/microsoft/contact to follow up

Answer 2

This is a public forum, not support.

https://learn.microsoft.com/en-us/credentials/support/reschedule-and-cancellation-policy

So try support (again):

https://learn.microsoft.com/en-us/credentials/support/help