I cannot restore my deleted App service

Question

My app service been deleted, how can i contact Microsoft team to support , I have tried to restore and trouble shoot is did not happen.

Answer 1

Hello behak kangarloo,

Azure App Service uses a soft‑delete mechanism, which allows a deleted app to be restored only within 30 days of deletion and only if the app was created on a supported (paid) App Service plan such as Basic, Standard, Premium, or Isolated. Apps created on Free or Shared tiers are not eligible for restore. Once the 30‑day retention period expires, the app is permanently purged and cannot be recovered, even by Microsoft Support.

Recommended next steps

1. In the Azure portal, navigate to App Services > Manage Deleted Apps.
2. Select the appropriate subscription and check whether the deleted app appears in the list (only apps deleted within the last 30 days are shown).
3. If listed, select the app, choose an existing target App Service in the same region, and click Recover.

If the app does not appear under Manage Deleted Apps, this indicates the resource has already been purged and restore is not possible. In that case, the supported approach is to recreate the App Service and redeploy the application from source control, backups, or other available artifacts.

If the above steps don’t help, please share the following details:

• App Service Plan tier (Free/Shared, Basic, Standard, Premium, Isolated, etc.)
• Type of app (Web App, Function App, or something else)
• Approximate date and time when the app was deleted

Reference: https://learn.microsoft.com/en-us/azure/app-service/app-service-undelete?tabs=portal

These details will help confirm whether the app is eligible for restore or allow us to guide you on the next best supported steps (for example, PowerShell restore or support engagement)

If the answer is helpful,  Please do click "Accept the answer” and Yes, this can be beneficial to other community members.

If you have any other questions, let me know in the "comments" and I would be happy to help you

 

Answer 2

If an App Service app was deleted and self-service restore is failing, the next step is to verify whether it’s still restorable and, if needed, open an Azure support request so Microsoft can investigate.

1. Confirm the app is still restorable
   • Only apps deleted in the last 30 days can be restored. After 30 days, the app is purged and can’t be recovered.
   • The deleted app must have been on a paid App Service plan (not Free/Shared).
   • If it was hosted on an App Service Environment, that ASE must still exist.
2. Try restore again (if within 30 days)
   • In the Azure portal:
     1. Go to App Services.
     2. Select Manage Deleted Apps from the top menu.
     3. Choose the correct Subscription and select the deleted app from Deleted App Service (only last 30 days are listed).
     4. Choose a Replacement App Service (existing app in same region and same type).
     5. Optionally check Restore App Configuration if configuration should be restored as well as content.
     6. Select Recover.
   • Or via PowerShell, use Get-AzDeletedWebApp to confirm it appears in the deleted list and Restore-AzDeletedWebApp to restore it.
3. If restore still fails or the app no longer appears
   • If the app is not listed in Manage Deleted Apps or Get-AzDeletedWebApp, it is likely purged and can’t be restored.
   • If it is listed but restore fails repeatedly, open an Azure technical support request so a backend engineer can check restore options for the App Service and any dependent resources (for example, similar to how Azure SQL Server restores are handled via support).
   • Create a support request from the Azure portal (Help + support → Create a support request) and choose the affected subscription and App Service resource. Use the highest appropriate severity, especially if close to the 30‑day limit.

When opening the support ticket, include:

• Subscription ID and App Service name.
• Approximate deletion date/time.
• Region and App Service plan tier.
• Any error messages seen when attempting restore (portal or PowerShell).

If the app was deleted more than 30 days ago or was on an unsupported tier (Free/Shared, or certain Function consumption plans), support won’t be able to recover it.

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References:

• Restore a deleted app in App Service
• Frequently asked questions about creating or deleting resources in Azure App Service
• Accidentally Deleted Resource Group - Microsoft Q&A