My App Service Domain boarenal.com is stuck in ‘Pending’ state and can't renew

Question

My App Service Domain boarenal.com is stuck in ‘Pending’ state. Renewal button is disabled. Delegation fails with: ‘The domain status does not allow performing the operation.’ Please force a registrar sync and manually renew the domain.”

Answer 1

Hello @Sebastián Piedra Rodríguez

What you’re seeing is expected behavior for App Service Domains after expiration. Although the portal banner still shows “Your domain’s expired, but you can still renew it”, renewal is only supported up to 90 days before the expiration date. It looks like domain expired, it has now moved into the registrar‑managed post‑expiration (“Pending”) state.

Because of this:

• Renewal or re‑purchase is not possible, either from the Azure portal or via the registrar
• Azure Support cannot manually renew or override this state

During the Pending phase, the domain is not released to the public immediately. Once the registrar completes the expiration lifecycle and releases the domain, it will then become available for purchase again.

At this point, the only supported option is to wait until the domain is released and then re‑purchase it (either again as an App Service Domain in Azure or through an external registrar, if available).

For reference, Microsoft documentation states that manual renewal is only possible before expiration, and

reference:

https://learn.microsoft.com/en-us/azure/app-service/manage-custom-dns-buy-domain#renew-the-domain

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Answer 2

The domain is in a registrar-controlled state that blocks renewal and delegation operations from Azure. When an App Service domain is stuck in a non‑active state (such as Pending) and renewal is disabled, the issue cannot be fixed from the portal or by forcing sync from the customer side.

The supported actions from the portal are:

1. Verify whether auto‑renew is enabled for the domain:
   • Go to App Service Domains in the Azure portal.
   • Select the domain.
   • Open Domain renewal and check Auto renewal.
   • If possible, set it to On so that Azure attempts renewal automatically at expiration.
2. Check whether manual renewal is allowed:
   • In the same Domain renewal blade, see if Renew domain is enabled.
   • Manual renewal is only available starting 90 days before expiration; for .nl domains there are additional date restrictions, but those do not apply to this domain.

Because the domain is already stuck in Pending and the error explicitly states that the domain status does not allow the operation, the remaining resolution path is to open a support case with Azure so that the backend team can:

• Synchronize the domain status with the registrar (GoDaddy) and Azure DNS.
• Clear the invalid Pending state if possible.
• Manually trigger renewal on the registrar side if the domain is still eligible for renewal.

If the registrar confirms that the domain cannot be renewed (for example, if it is past the registrar’s grace/restore periods), the only supported option is to purchase the domain again (if it becomes available) and remap it.

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References:

• Buy and manage an App Service domain
• Troubleshoot domain and TLS/SSL certificate problems in Azure App Service