Microsoft Security | Microsoft Entra | Microsoft Entra ID
A cloud-based identity and access management service for securing user authentication and resource access
How to fix AADSTS5000225?
Tommi Rautava
0
Reputation points
@VEMULA SRISAI I cannot log into https://portal.azure.com/I get this error message:
Sign-in failed
Error code: interaction_required
Error message: interaction_required: AADSTS5000225: This tenant has been blocked due to inactivity.
Microsoft Security | Microsoft Entra | Microsoft Entra ID
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Shubham Sharma 14,840 Reputation points Microsoft External Staff Moderator2026-04-13T11:37:08.14+00:00 Thank you for reaching out to Microsoft Q&A.
The error message you encountered indicates that your tenant has been inactive for over 200 days past the billing cycle, triggering Microsoft’s effort to remove inactive tenants. When a tenant remains inactive for this period, the OMS commerce system imposes a login block (AADSTS5000225). Twenty days after the login block is applied, the tenant is permanently deleted.
Tenant inaccessible due to inactivity
If you plan to unblock your inactive tenant, it’s essential that it has been blocked for less than 20 days. After the 20-day period, the tenant is permanently deleted and cannot be recovered.
If it has been less than 20 days since the block, please provide the requested details for further assistance via private message: -
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Tommi Rautava 0 Reputation points
2026-04-13T11:42:14.74+00:00 I’m aware of these limitations. However, I’m not interested in restoring anything. I want to start from scratch.
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Shubham Sharma 14,840 Reputation points Microsoft External Staff Moderator
2026-04-28T09:29:21.2833333+00:00 Could you please provide an update into private message?
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