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Microsoft Teams | Microsoft Teams for business | Other
Additional features, settings, or issues not covered by specific Microsoft Teams categories
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Dear @Deitrick Franklin,
From your message, I understand that messages in Microsoft Teams are not syncing correctly between your phone and your computer. Messages visible on one device may be missing or delayed on the other.
This issue can occur for several common reasons, including:
- The Teams app is out of date on one of the devices
- You may be signed in to different accounts or organizations on your phone and computer
- Background app or battery optimization settings on the phone are preventing Teams from refreshing messages
- Temporary app cache issues or network/VPN interference
To better assistance, could you please confirm following information:
- Are you signed in with the same work or school account on both your phone and computer?
- What type of phone are you using (iOS or Android)?
- On your computer, are you using the Teams desktop app or Teams in a web browser?
- Do messages eventually sync after some time, or do they never appear?
- Are you connected to a VPN or corporate network on either device?
In the meantime, I recommend some steps below:
- Update the Teams app on both your phone and computer.
- Fully close and reopen Teams on both devices.
- If you are using a VPN, disconnect it temporarily and test again.
Please understand that our initial response does not always resolve the issue immediately. However, with your help and more detailed information, we can work together to find a solution.
Your detailed response will help us diagnose and investigate the issue more efficiently. If I misunderstood what you’re looking for, feel free to let me know or share a screenshot. I’d be happy to help further!
Thank you for your cooperation. I'm looking forward for your reply.
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