change legal entity name -exam is scheduled

Question

i am not able to redirect to https://aka.ms/credentialssupport it is taking me to https://engagehub.microsoft.com/#view/Microsoft_AzureCXP_EngageHub/EngageHubMenu.MenuView/~/helpSupport/targetExperience/sfb to change my legal entity name

Answer 1

Use https://support.serviceshub.microsoft.com/supportforbusiness/create?sapId=de16815f-2fa5-576e-4946-70cae21a4eeb

Answer 2

To change the legal name on a Microsoft certification profile when the exam is already scheduled and the Credentials Support link is not redirecting correctly, use the alternative support paths provided for credentials issues.

For legal name changes related to Microsoft certifications or exams, support is handled through Microsoft Credentials Support. If the short link isn’t working and is redirecting incorrectly, open the Credentials Support page directly from the documentation and submit a support request so the team can update the legal name on the profile and assist with the scheduled exam if needed.

Use this path from the documentation:

• Go to the Credentials Support help page and follow the instructions there to contact support for certification profile issues (including legal name corrections).

If the issue is specifically with a GitHub Certification exam, update the legal name in the Learn profile settings first. If a message appears instructing to contact Certification Support, follow that link and file a ticket with the Credentials Support team.

If the portal or links continue to misdirect, include that behavior in the support request description so the support team can investigate the routing issue while processing the name change.

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References:

• Credentials support
• Missing Exams or Certifications
• Legal Name - Microsoft Q&A

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