Broken feature from them yet balmed me and suspended my account

Question

A few weeks ago I tried to get the daily task to complete my streak but there wasn't any new task and but the ne t day they reset my streak and when I sent a report telling them about it they told me that I wasn't missing any credit and I pointed out the fact that it was a lie and because they did not fix their feature i lost my streak when I was about to finish the stamp they sent me another email basically saying "a warning from Microsoft Rewards indicating that your account activity resembled the use of automated tools or scripts for searches. Your account access is being restored, but further detection of automated activity will result in a permanent suspension from the program.

Account Warning: Your account was flagged for potential misuse or automated searches.

Re-enabled Access: Microsoft is restoring your access to the rewards program.

Future Risk: Continuing to use automated tools will cause your account to be automatically disabled." Like Righel from you telling me that I have the right amount of credit when I obviously don't to you suspending my account cause I told you I had pictures and proof of the daily task reward being broken wow just wow

Answer 1

Hi Fathia Adetola,  

I understand why this has been such a frustrating experience.  

Please note that this is a user-to-user support forum. Moderators, contributors including external Microsoft employees cannot directly intervene in Microsoft product features or access back-end systems. My role is limited to providing technical guidance on reported issues, requests, or ideas. 

Because streak resets, points adjustments, and account warnings require a back-end review, the best next step is to contact Microsoft Rewards Support directly so they can review your case. Please contact from Microsoft Rewards Support page: https://rewards.bing.com/support  

When you submit the case, please share all the details you can (dates/times with time zone, screenshots with personal info removed). I hope you’re able to get this resolved soon and have a better experience going forward. 

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Answer 2

Microsoft Rewards uses automated systems to detect patterns that look like misuse or automated activity. When those systems see behavior that resembles bots, scripts, macros, or other non‑genuine activity, the account can be limited or suspended, and streaks or earning may be affected.

From the documented policies:

• Using “a bot, cheat code, macro, mobile emulator, or other automated method to earn points” is explicitly prohibited and can lead to suspension and invalidation of points.
• Search and earning limits or cooldowns can be applied when search patterns do not look like normal use (for example, rapid or repetitive actions intended to gain points quickly).
• Repeated violations can result in further actions, including permanent suspension and invalidation of all earned points.

For Microsoft Rewards issues like missing points, broken daily tasks, or account warnings/restrictions, the only supported path to get an account‑level review or correction is to contact Rewards support directly so the Rewards team can inspect the account and telemetry:

1. Use the Microsoft Rewards support form (Contact Microsoft Rewards Support) to open a ticket and describe:
   • The date(s) the daily task did not appear or did not complete.
   • That the streak reset and any stamps or promotions affected.
   • That an automated‑activity warning and suspension were applied.
   • Attach screenshots showing the broken daily task and streak status, if available.
2. If needed, use Microsoft Support → Get Help, type “Microsoft Rewards account restricted”, then choose to talk to an agent (chat or callback where available) and reference the existing ticket so they can escalate or re‑review.

Only the Rewards support team can:

• Verify whether credits or streak progress are actually missing.
• Confirm whether the automated‑activity flag was in error.
• Restore access, adjust points, or correct streaks/stamps when appropriate.

To avoid future flags while the account is under warning:

• Do not use any programs, bots, macros, emulators, or scripted searches.
• Avoid rapid, back‑to‑back or obviously repetitive searches or news clicks intended only to earn points.
• Spread searches naturally over the day and interact with content normally.

If the account is already restored but still under warning, keep usage strictly within these guidelines and continue working with Rewards support via the same ticket or new tickets if they close automatically.

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References:

• Getting the most out of Microsoft Rewards
• Limiting your searches in Microsoft Rewards
• Learn about Microsoft Rewards
• Points for Bing search - Microsoft Q&A
• How long does Temporarily Restricted last? Why am I being punished? - Microsoft Q&A