Cannot make payment with a new card but the account is overdue so l urgently need to make payment

Question

I cannot update my account with a new card but the account is overdue so l urgently need to make payment

Answer 1

Hello Walter Mandizvidza

In the Azure portal, you can change your default payment method to a new credit card and update your credit card details. You can also delete a payment method that you use to pay for an Azure subscription. To make these changes, you need these credentials:

• For a Microsoft Online Subscription Program (pay-as-you-go) account, you must be an account administrator.
• For a Microsoft Customer Agreement account, you must have the correct Microsoft Customer Agreement permissions.

The supported payment methods for Azure are credit card, debit card, and wire transfer. Azure doesn't support virtual or prepaid cards. To see a complete list of supported payment methods, see Supported payment methods.

To get approved to pay by wire transfer, see Pay for your Azure subscription by wire transfer.

Most countries/regions accept credit cards and debit cards. Here's some specific information:

• Hong Kong Special Administrative Region and Brazil support only credit cards.
• India supports credit and debit cards through Visa and Mastercard.

The Reserve Bank of India has a regulation for storing credit card information that might affect credit card users in India. To summarize, customers in India can't store credit card information in Azure for recurring charges. Instead, they must enter their credit card information each time they want to pay for Azure services. For more information, see Reserve Bank of India.

You can check your billing account type. If your billing account type is Microsoft Online Subscription Program, payment methods are associated with individual Azure subscriptions.

Please refer below official document to Add, update, or delete a payment method:

1. Change the default credit card https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/change-credit-card#change-the-default-credit-card
2. Add a new credit card: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/change-credit-card#add-a-new-credit-card
3. Edit a credit card: https://learn.microsoft.com/en-us/azure/cost-management-billing/manage/change-credit-card#edit-a-credit-card

Also, could you please share us the below details?

• Can you confirm you’re signed in as the Account Administrator?
• Which account type are you on (pay-as-you-go vs. Microsoft Customer Agreement)?
• Exactly what error or message do you see when adding the new card?
• Have you tried using an InPrivate/Incognito window or another browser?
• Is your card from a region where Azure supports credit-card payments?

Thanks,

Suchitra.