Can not install my new miscrosoft 365 on my Macbook

Question

I bought Microsoft 365 but could not install on my MacBook becuase it requires IOS 14 or later and i have version 12. I am Unable to update my IOS and therefore I can not install Microsoft 365 on my device, what should I do?

Answer 1

For older versions have a look at:

Update history for Office for Mac

Answer 2

Microsoft 365 for Mac requires a supported version of macOS. If the Mac is on macOS 12 and cannot be upgraded to a newer macOS version, the latest Microsoft 365 build cannot be installed, but an older Office/Microsoft 365 build that still supports macOS 12 can be used.

For macOS 12.7.6 (Monterey), the last supported Office/Microsoft 365 version is 16.88. This older version can be downloaded and installed, then activated using the existing Microsoft 365 subscription. The subscription license allows activation of an older compatible build even though the newest build does not install on that OS.

If the Mac cannot be updated beyond macOS 12 and installing an older Office build is not desired, Microsoft 365 apps can still be used in a browser via the free Microsoft 365 web apps.

If download or installation of Office for Mac fails, follow the steps in the Office for Mac troubleshooting article, including:

1. Confirm internet connectivity and retry the download.
2. If the installer download is stuck, delete the partially downloaded file, empty Trash, and start the download again from Office.com/signin.
3. Use Safari, ensure JavaScript is enabled (Safari > Preferences > Security > Enable JavaScript), and clear website data (Safari > Preferences > Privacy > Manage Website Data > Remove all) before retrying the download.

After installing the compatible Office version, sign in with the Microsoft 365 account to activate. If activation or installation still fails, contact Microsoft Support for further assistance.

---

References:

• Download, install, or reinstall Microsoft 365 or Office 2024 on a PC or Mac
• What to try if you can't install or activate Office for Mac
• Office 365 won't install - Microsoft Q&A
• Office running on OS 12.7.6 - Microsoft Q&A
• Help! I can't get 365 to work. Can I use it on my MacOS or do I need Office? - Microsoft Q&A
• Cannot install Microsoft 365 because my os is too old - Microsoft Q&A
• I have a subscription to Office 365 and want to install it on my new laptop - Microsoft Q&A