Locked out of my default directory in Azure Portal

Question

I am currently locked out of my default directory in the Azure Portal, where I have several important Azure resources. I suspect this may be related to changes made to my user account, possibly involving a transition between external (B2B) and internal user status. I would appreciate any guidance on how to regain access and resolve this issue. @Sridevi Machavarapu

Answer 1

Hello Kim Kalmer,

As discussed, the issue can be resolved by signing in using the tenant-specific Azure portal URL along with the tenant ID and the email address shared during our MS Teams call:

https://portal.azure.com/<tenant-ID>

Once you access the portal using this tenant-scoped URL, the tenant becomes active again, allowing you to manage resources without further issues. I also recommended resetting the admin user’s password and enabling MFA to restore full access.

And the tenant will be restored successfully.

If this answers your query, do click and Yes for was this answer helpful, which may help members with similar questions. If you have any other questions, let me know in the “comments” and I would be happy to help you.