I'm having a problem with Microsoft Windows MSVCP140.dll

Question

Hello,

I'm trying to run AutoCAD and I'm getting the following error that prevents it from running.

Faulting application name: Microsoft.Management.Services.IntuneWindowsAgent.exe, version: 1.101.109.0, time stamp: 0xc9dd8a7e Faulting module name: MSVCP140.dll, version: 14.23.27820.0, time stamp: 0x5d0b2812 Exception code: 0xc0000005 Fault offset: 0x00017aa7 Faulting process id: 0x8680 Faulting application start time: 0x1DCCDB82EDBBF0D Faulting application path: C:\Program Files (x86)\Microsoft Intune Management Extension\Microsoft.Management.Services.IntuneWindowsAgent.exe Faulting module path: C:\Program Files (x86)\Microsoft Intune Management Extension\MSVCP140.dll Report Id: 9254fb38-f9aa-4c52-8311-791adcd9e866 Faulting package full name:  Faulting package-relative application ID:

Another error message today at 9.45 AM

Faulting application name: Microsoft.Management.Services.IntuneWindowsAgent.exe, version: 1.101.109.0, time stamp: 0xc9dd8a7e Faulting module name: MSVCP140.dll, version: 14.23.27820.0, time stamp: 0x5d0b2812 Exception code: 0xc0000005 Fault offset: 0x00017aa7 Faulting process id: 0x2764 Faulting application start time: 0x1DCCDB7D21D7793 Faulting application path: C:\Program Files (x86)\Microsoft Intune Management Extension\Microsoft.Management.Services.IntuneWindowsAgent.exe Faulting module path: C:\Program Files (x86)\Microsoft Intune Management Extension\MSVCP140.dll Report Id: 7012b748-02a3-4b74-9cbf-c46376553878 Faulting package full name:  Faulting package-relative application ID:

Answer 1

Hi, I'm Bernard. I'm happy to help!

This issue occurs when there is an incompatibility with the Visual C++ Runtime library. In this case, kindly follow the steps below:

Repair All Visual C++:

Press the Windows key + R and type:

appwiz.cpl

Then press OK, Right-click each Microsoft Visual C++> Click Change> click Repair

Note: Do this on all Visual C++. Restart the computer and check

Method 2. Download and install Visual C++ from the link below:

Kindly download and install X86 and X64:

https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

Note: Once done, try to reinstall the software. However, if all fails, this might be an issue with the app.

Additional note: This is a public forum. I may respond within a short period of time, but I apologize in advance for any delays. I am simply a fellow user trying to provide helpful insights and information.

Answer 2

The crash log shows Microsoft Intune Management Extension (Microsoft.Management.Services.IntuneWindowsAgent.exe) failing inside MSVCP140.dll (part of the Microsoft Visual C++ 2015–2019/2022 runtime), with exception code 0xc0000005 (access violation). This typically indicates either:

• A problem in the calling application or one of its components, not necessarily a bad MSVCP140.dll itself, or
• A corrupted or mismatched Visual C++ runtime on the system.

To address this in a Windows 11 home scenario and restore stability for apps like AutoCAD:

1. Repair or reinstall the Visual C++ runtime
   • Open Settings → Apps → Installed apps.
   • Locate all entries for “Microsoft Visual C++ 2015–2022 Redistributable” (both x64 and x86).
   • For each, choose Modify → Repair.
   • If repair is not available or does not help, uninstall them, then reinstall the latest supported 2015–2022 redistributables (both x64 and x86) from the official Microsoft download page.
   • Restart Windows and test AutoCAD and Intune again.
2. Remove conflicting/older redistributables if present
   • In Installed apps, look for older Visual C++ 2015–2019 or separate 2015/2017/2019 packages that may have been installed by other software.
   • Where possible, standardize on the latest supported 2015–2022 package and avoid having multiple overlapping versions that may drop older MSVCP140.dll copies into app folders.
3. Check the Intune Management Extension folder
   • Navigate to C:\Program Files (x86)\Microsoft Intune Management Extension.
   • If there is a local MSVCP140.dll in that folder, it may be outdated or corrupted.
   • After repairing/reinstalling the system redistributables, if crashes persist, work with the Intune administrator (if this is a managed device) to redeploy or repair the Intune Management Extension so it uses the correct runtime.
4. Verify that the crash is not due to application code
   • Even when MSVCP140.dll appears as the faulting module, the underlying cause is often invalid parameters, unhandled exceptions, or memory misuse in the application or a plug‑in.
   • If AutoCAD or its plug‑ins were recently updated or new add‑ons installed, temporarily disable or remove those add‑ons and retest.
5. If problems persist
   • Capture a full user‑mode crash dump of Microsoft.Management.Services.IntuneWindowsAgent.exe and analyze it with WinDbg to see the real failing call stack in the application code, not just the runtime.
   • Coordinate with the organization’s IT/Intune admin or the vendor (Autodesk for AutoCAD, Microsoft for Intune) using that dump for deeper analysis.

This combination—standardizing the Visual C++ redistributables and ensuring applications (Intune agent, AutoCAD, and any plug‑ins) are up to date and not shipping conflicting runtimes—typically resolves recurring MSVCP140.dll crashes.

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References:

• MVC140.DLL Error after Windows OS Updates - Microsoft Q&A
• Application crashing faulting module MSVC100.DLL - Microsoft Q&A

Answer 3

Hi, thank you for replying. I hope everything is working fine now.

Answer 4

IT Technical Report – AutoCAD Startup Error (.NET Installation Required)

1. General Information

• Application: AutoCAD (recent version requiring .NET 10)
• Operating System: Windows 10 / Windows 11, 64-bit
• Workstation Profile: End-user machine with Visual Studio installed
• Issue Type: .NET platform / runtime detection failure

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2. Problem Description

When attempting to launch AutoCAD, the application fails to start and consistently displays the following message:

“.NET Installation Required” You must install .NET Desktop Runtime and ASP.NET Core Runtime to run this application. Required version: 10.0.0 Error code: 0x80080a3

This error blocks AutoCAD from opening entirely.

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3. User Actions Already Performed (Before IT Escalation)

The user has already completed the following steps:

1. Installed:
   • Microsoft .NET Desktop Runtime 10.0 (x64)
     • Microsoft ASP.NET Core Runtime 10.0 (x64)
     1. Repaired AutoCAD via Programs and Features
     2. Fully uninstalled AutoCAD
     3. Reinstalled AutoCAD from the official Autodesk installer
2. Multiple system reboots between steps

   IT Technical Report – AutoCAD Startup Error (.NET Installation Required)

   1. General Information

   • Application: AutoCAD (recent version requiring .NET 10)
   • Operating System: Windows 10 / Windows 11, 64-bit
   • Workstation Profile: End-user machine with Visual Studio installed
   • Issue Type: .NET platform / runtime detection failure

   2. Problem Description

   When attempting to launch AutoCAD, the application fails to start and consistently displays the following message:

   “.NET Installation Required”
   You must install .NET Desktop Runtime and ASP.NET Core Runtime to run this application.
   Required version: 10.0.0
   Error code: 0x80080a3

   This error blocks AutoCAD from opening entirely.

   3. User Actions Already Performed (Before IT Escalation)

   The user has already completed the following steps:
   1. Installed:
      • Microsoft .NET Desktop Runtime 10.0 (x64)
      • Microsoft ASP.NET Core Runtime 10.0 (x64)
   2. Repaired AutoCAD via Programs and Features
   3. Fully uninstalled AutoCAD
   4. Reinstalled AutoCAD from the official Autodesk installer
   5. Multiple system reboots between steps