i can not see my account in the list of address and i cant receive emails

Question

need help to recover my account , i can login but i cant see anymore in the list of addresses plus i can not receive or send emails

Answer 1

Hi ERNESTO MENDOZA MALDONADO

I understand how frustrating this is, especially since you can still sign in but can no longer see the address and also cannot send or receive email.

Have you tried the Q&A Assist suggestions under your post? If yes, what happened?

To make sure I understand your situation correctly, could you please clarify these first:

• When you say you can't see your account in "the list of addresses", do you mean the email addresses/aliases linked to your Microsoft account, or a list inside Outlook.com?
• Are you still signing in with the same email address as before, or with a different one now?
• When you try to send or receive email, do you see any specific error message?

Once you confirm those details, it will be easier to identify whether this is an account alias issue or a mailbox/send-receive issue so I can suggest the right next step. Thank you for your understanding.

Answer 2

Follow these steps to troubleshoot and recover access to mail in Outlook.com when sign-in works but the mailbox/address is missing and mail cannot be sent or received:

1. Confirm the Microsoft account is still active

• If the username and password suddenly stopped working earlier, use the recovery flow to ensure the account itself is valid and active: select Recover your account and follow the steps to reset the password if needed: Recover your account.
• If the sign-in page ever shows “We couldn't find an account with that username,” follow the guidance in My username and password have stopped working and, if needed, contact support from that page.

2. Check if the mailbox or alias was removed or changed

• If the Outlook/Hotmail/MSN address was removed as an alias from the Microsoft account, it can become invalid and stop receiving mail. In that case, the address may be permanently deleted and cannot be added back, as described in the Outlook.com alias article referenced in the Q&A.
• If the address was changed or a different alias was made primary, verify which address is currently associated with the account and use that for sign-in and mail.

3. Verify Outlook.com service and storage

• If cloud storage is full, Outlook.com will not send or receive email and messages sent to the account will bounce and are unrecoverable. Check mailbox storage using the storage link in the Outlook.com article and free up space if needed.

4. Use the Microsoft account sign-in helper if access degrades

• If sign-in to Outlook.com starts failing or the account appears blocked, use the Microsoft account sign-in helper linked in the Outlook.com article to diagnose sign-in issues.

5. If the address is missing from the list and mail still does not work

• If the mailbox object has been disabled or treated as terminated on the service side, Outlook on the web can fail to load or the address may disappear from normal lists even though sign-in to the Microsoft account still works. In that case, tenant or service support must check and re-enable the mailbox.
• For consumer Outlook.com accounts, use the Still need help? section in the Outlook.com article to contact support (requires sign-in). If sign-in to Outlook.com fails, use the alternate support link provided there.

6. If none of the above resolves the issue

• Use the Outlook.com interactive troubleshooter from the article to run through targeted checks for send/receive and mailbox problems.
• If the address was removed as an alias and marked invalid, it cannot be restored; a new Outlook.com address will be required.

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References:

• Can't send or receive email in Outlook.com
• My username and password have stopped working
• I can't sign in to my Microsoft account
• MSN email issues - Microsoft Q&A
• Stopped receiving emails on my account. - Microsoft Q&A
• Can't sign in to my email - Microsoft Q&A
• Not receiving emails after my facebook account was hacked - Microsoft Q&A
• Not able to have access to my email ! - Microsoft Q&A