Expired Custom Domain

Question

My custom domain expired 6 days ago. The domain name has been redirected to a parked website. I need to renew it. Where can I do this? App Service Domains is empty even though on my Azure Static Wep App I can still see the custom domain name.

Originally, I purchased it for ~$12 directly on the Azure Domain Name System.

Answer 1

The domain itself is managed at the domain registrar, not in Azure Static Web Apps. Because the domain has expired and is now parked, it must be renewed through the registrar that owns the registration.

Key points from the context that apply:

• App Service/Static Web Apps only configure and use a custom domain; they do not own or control the registration lifecycle unless the domain was originally purchased as an App Service domain in Azure.
• When a domain is deleted or no longer present under Azure’s domain resources, it can sometimes be re-purchased or restored only through the registrar or via Azure support if it was an App Service domain.

Given the symptoms:

• App Service Domains is empty → there is no active App Service domain resource for this name in the subscription.
• The domain is parked → the registrar has taken back control and is serving parking content.

Therefore:

1. Identify the registrar currently holding the domain (for example, via a WHOIS lookup).
2. Sign in to that registrar’s portal and renew the domain there.
3. After renewal and DNS propagation, ensure the DNS records (A/CNAME/TXT as required) still point to the Static Web App.
4. If the domain was originally purchased as an App Service domain and was deleted fewer than seven days ago, it may be possible to re-buy it in the Azure portal under the same subscription without being charged again. If it was deleted more than seven days ago, Azure support must be contacted to attempt restoration.

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References:

• Troubleshoot domain and TLS/SSL certificate problems in Azure App Service
• Buy and manage an App Service domain

Answer 2

Hi @Buraglia, Gabriela,

Thank you for the detailed clarification.

If the domain was purchased through Azure App Service Domains

• App Service domains are registered via GoDaddy but managed through Azure
• Renewal (automatic or manual) can only be performed from the App Service Domains resource in the Azure portal while the resource exists

In your case,

1. Renewal in Azure is only possible while the domain resource still exists and is within renewal window
2. Manual renewal in Azure is available only up to 90 days before expiration.
3. After expiration, Azure may no longer expose the domain resource for renewal, because:
   The domain lifecycle is controlled by the registrar (GoDaddy), not the web app mapping.

Why you cannot renew in GoDaddy directly:

• You don’t have a GoDaddy login because Azure manages the registration on your behalf
• The domain is tied to Azure’s integration, not a standalone GoDaddy account So renewal cannot be done directly via GoDaddy portal.

Recommended Step:
The only supported option is to: Raise an Azure Support request for “App Service Domain – expired domain recovery”

Provide Domain name, Subscription ID and Approximate expiration date

This is required because the domain is still under Azure’s registrar integration, and only Azure support can assist when the resource is no longer visible.

Reference:
https://learn.microsoft.com/en-us/azure/app-service/manage-custom-dns-buy-domain
https://learn.microsoft.com/en-us/azure/static-web-apps/custom-domain
https://github.com/MicrosoftDocs/azure-docs/blob/main/articles/app-service/manage-custom-dns-buy-domain.md

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