Explanation for this recurring charge on my account MSFT*E0300Z9SLA MICROSOFT.COM WA

Question

Please explain the monthly charge in the amount $13.35 referenced in title: MSFT*E0300Z9SLA MICROSOFT.COM WA

David Gossman

Carla Gossman

Answer 1

Hey there! Nice to meet you!

Based on your description, this may have been a monthly Microsoft subscription renewal.

Kindly follow the guide on the official Microsoft website to investigate the details and locate the subscription charge from Microsoft on this link:

https://support.microsoft.com/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you're able to find the transaction and if this happens to be a forgotten subscription renewal, you can check if it is eligible for a refund through this link:

https://support.microsoft.com/account-billing/how-to-get-a-refund-on-a-microsoft-subscription-67dca30b-b323-44d5-acc2-e02f9902c472

You may also try contacting Microsoft Support for further assistance in tracking the transaction:

https://support.microsoft.com/home/contact?SourceApp=smc2&ContactUsExperienceEntryPointAssetId=S.HP.SmcContactUsLanding

Type "Billing Issue" > click "Get Help" > Scroll down to Sign in to Contact Support > Microsoft 365 and Office > Billing and Payment Updates > Confirm > Chat with a support agent in your web browser

If you and the Support Team are unable to find the transaction in all of your accounts, you'll need to contact your financial institution/bank directly to dispute it, and they may process a refund, as this would be considered a fraudulent charge.

You may also need to have your card blocked and request a new one.

Thank you for your understanding! Please let me know if you need anything else.

Best regards,

Darhyl

Answer 2

The specific descriptor “MSFT*E0300Z9SLA MICROSOFT.COM WA” cannot be identified from this context alone, but it is almost certainly a recurring Microsoft charge such as a Microsoft 365, Xbox, or other subscription, or an in‑app or Store purchase billed through a Microsoft account.

Use these steps to identify and manage it:

1. Investigate the charge in the Microsoft account dashboard
   1. Go to the Manage your payments page of the Microsoft account dashboard and select Investigate for the unrecognized charge. This troubleshooter walks through the most common causes and helps match the charge to a subscription or purchase.
   2. Typical causes include:
      • A Microsoft subscription with recurring billing enabled.
      • A purchase made by a family member using the same card.
      • A previously declined charge that was retried.
      • A pre‑order or split order that has now shipped.
      • An in‑app purchase from an app or game.
2. Check Microsoft Store order history
   1. Sign in at account.microsoft.com/billing.
   2. Select Payment & billing > Order history and set the date range to cover the dates of the $13.35 charges.
   3. Look for orders with Completed or Redeemed status that match $13.35 or close to it.
   4. Open Order details for any matching item to see what product or subscription it is, and print or save the invoice if needed.
3. Check for active subscriptions
   • In the same Microsoft account, review Services & subscriptions to see if any Microsoft 365, Xbox, or other subscriptions are active at or near $13.35/month. If the charge is recognized and no longer wanted, turn off recurring billing or cancel the subscription per the subscription’s cancellation options.
4. If the charge is not found or looks fraudulent
   • If the charge does not appear under any of the Microsoft accounts used and no one in the household recognizes it, treat it as potentially unauthorized:
     • Follow the guidance in How to investigate a billing charge from Microsoft to rule out common legitimate causes.
     • If still unrecognized, contact the bank or card issuer to dispute the charge and request a new card to prevent further misuse.

These steps will show exactly which Microsoft product or subscription is generating the “MSFT*… MICROSOFT.COM WA” monthly charge and allow cancellation or dispute if it is not authorized.

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References:

• How to investigate a billing charge from Microsoft
• View your Microsoft Store order history
• investigate a billing charge - Microsoft Q&A
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• My credit card is being used by an unknown person to buy Xbox pass. How do I cancel the monthly payment? - Microsoft Q&A
• cancel subscription - Microsoft Q&A