Incorrect Date of Birth – Account Access Issue

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Incorrect Date of Birth – Account Access Issue

Powerdose Group 0

Hi,

I mistakenly entered an incorrect date of birth when creating my account. Due to recent age verification restrictions in Australia, my account access is now limited, and I’m unable to update the date of birth from my settings.

I can provide valid proof of age (e.g., passport or driver’s licence) to verify my identity.

Could you please assist in correcting my date of birth so I can regain full access to my account and subscription features?

Thank you,

Rob - Powerdose Group

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Answer 1

DaveM121 874K Independent Advisor

If your date of birth indicates you are not an adult, it can be very difficult to change the date of birth on your account, on the link below Microsoft provide the available troubleshooting steps available, try the method in the 'I am an adult, but Microsoft thinks I am a child' section.

https://support.microsoft.com/en-us/account-billing/how-to-change-a-birth-date-on-a-microsoft-account-837badbc-999e-54d2-2617-d19206b9540a

Powerdose Group 0 Reputation points

2026-04-23T00:21:27.1266667+00:00

Hi Dave,

Thank you for your response.

Unfortunately, the link provided hasn’t been helpful, similar Microsoft Support. I’ve already tried all the available options without success, which is quite frustrating.

At the moment, I seem to have no way to resolve this from my end, and as a customer, my hands are tied. Waiting for the system to automatically recognise me as an adult in a couple of years is simply not a viable solution, especially since I’m unable to access key features, manage my account, or upgrade my subscription.

If there’s no alternative way to verify my age and correct the date of birth, I may have no choice but to close the account.

Kind regards, Rob
DaveM121 874K Reputation points Independent Advisor

2026-04-23T05:05:53.3366667+00:00

Another possible solution would be to create a new Microsoft account, ensure the date of birth on the new account is of adult age.

Then create a Microsoft Family with the new account, and add the account with the incorrect age as a child account, then you may be able to use the adult account to manage the child account and change the date if birth on the child account.

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Incorrect Date of Birth – Account Access Issue

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