Is there any option to hide user desktop while MSRA is connected

Ramseem A 46 Reputation points
2021-10-12T06:10:22.937+00:00

Microsoft Remote Assistance is worked as sharing screen with a technical expert who working remotely. But our requirement is to hide the screen from end user when technical expert solving the issue.

Currently We have used MSRA with novice option(Sent invitation file to technical person).
New Requirement: After connecting this, we need to hide screen from end user.

  1. Is there any option available in MSRA to implement this requirement.
    OR
  2. Is there any Microsoft tool available to implement this requirement
Remote Desktop
Remote Desktop
A Microsoft app that connects remotely to computers and to virtual apps and desktops.
4,238 questions
Windows 10 Network
Windows 10 Network
Windows 10: A Microsoft operating system that runs on personal computers and tablets.Network: A group of devices that communicate either wirelessly or via a physical connection.
2,272 questions
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  1. Limitless Technology 39,351 Reputation points
    2021-10-12T13:41:15.183+00:00

    Hi there,

    If it is remote assistance then it must need the end-user input to perform actions on the PC. You require a solution where the user cannot watch the steps performed by the expert which means it must be the remote connection instead of remote assistance. There is a quick assist tool in build-in Windows PC for this.

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