question

RamseemA-7362 avatar image
0 Votes"
RamseemA-7362 asked RamseemA-7362 edited

Is there any option to hide user desktop while MSRA is connected

Microsoft Remote Assistance is worked as sharing screen with a technical expert who working remotely. But our requirement is to hide the screen from end user when technical expert solving the issue.

Currently We have used MSRA with novice option(Sent invitation file to technical person).
New Requirement: After connecting this, we need to hide screen from end user.

  1. Is there any option available in MSRA to implement this requirement.
    OR

  2. Is there any Microsoft tool available to implement this requirement

remote-desktop-serviceswindows-10-networkremote-desktop-client
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

1 Answer

LimitlessTechnology-2700 avatar image
0 Votes"
LimitlessTechnology-2700 answered RamseemA-7362 edited

Hi there,

If it is remote assistance then it must need the end-user input to perform actions on the PC. You require a solution where the user cannot watch the steps performed by the expert which means it must be the remote connection instead of remote assistance. There is a quick assist tool in build-in Windows PC for this.



If the reply is helpful, please Upvote and Accept it as an answer

· 1
5 |1600 characters needed characters left characters exceeded

Up to 10 attachments (including images) can be used with a maximum of 3.0 MiB each and 30.0 MiB total.

We preferred Remote Assistance over Remote Desktop Connection due to below reasons:

  1. The end user shall not share the login credentials to the technical expert for solving the issue.

  2. Once the remote assistant ends, need to avoid the reuse the same information for another session.

  3. The remote maintenance need to be performed in the same user session of the end user. So making remote connection using different credentials will not suit our use case.

We need to hide the screen from the end user, since the technical person may handle confidential information like passwords/Product Key/Other secure information which could not be exposed to the end user.

So could you please suggest any other solution for hiding screen from the end user during remote assistance?

Regarding Quick assist tool, it works similar to MSRA and does not meet our requirement.

Our requirement is like curtain mode in Chrome Remote Desktop

0 Votes 0 ·