microsoft security

Question

i am trying to reach someone to talk to on the ph to explane what is takeing place on this computer i was told to call but thjat want go though tried signing had a hard time with that it has to do with my security on this computer not even sure what iam doing here just trying to get someone to call me or give me a number to reach someone in microsoft security so i can talk to them i am not that goog on this thing and need some one to help guid me though it

Answer 1

Hello I’m Virginia a fellow Windows user.

Are you trying to reply to a pop up onscreen purporting to come from Microsoft security & asking you to phone the number shown? If so then this is a scam, all that is needed is to restart the pc & then once back in Windows to open the browser & delete the cookies, cache & history, this will sign you out of all websites, I’d also recommend turning off browser notifications.

Answer 2

To speak with a real person at Microsoft about Windows 11 security issues on a home computer, use one of these official options:

1. Use the “Get help” support option for home users
   • Go to Help with Microsoft Store purchases and select the Get help button.
   • Describe the problem (for example: “Windows 11 security problem on my home computer, need phone support”).
   • The system will either give self-help steps or connect to support, including chat or an option to request a call so Microsoft calls back. This avoids needing to dial a number yourself.
2. Use the general Microsoft support contact
   • Go to Microsoft support and choose Contact a Microsoft support agent.
   • Follow the prompts, choose the product (Windows) and topic (security/privacy), then select chat or call me back to reach a live agent.
3. If a phone number is needed
   • For some regions, Microsoft publishes Customer service phone numbers. These can be used to reach frontline support, who can then route to the correct team (including security-related issues).
4. If a pop‑up or caller claims to be “Microsoft security”
   • Real Microsoft error messages do not show phone numbers to call.
   • Microsoft does not cold‑call to say there is a problem with a computer.
   • If there are scary pop‑ups asking to call a number, close the browser (press ALT+F4) or restart the computer. Do not call the number shown.
   • Tech support scams can be reported at https://microsoft.com/reportascam.

If signing in is difficult, ask a trusted friend or family member to help follow these steps and set up the “call me back” option so support can talk through the problem by phone.

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References:

• Help with Microsoft Store purchases
• IVR_ContactSupport
• Protect yourself from online scams and attacks
• I need to talk to someone!! - Microsoft Q&A
• I need to speak with a real person and it seems impossible. - Microsoft Q&A
• How do I get a live person at Microsoft.? - Microsoft Q&A