Hi. I'm David, and I'm happy to help you.
If you are using the integrated audio on your computer or motherboard, you can usually find the sound driver on the manufacturer's support website. However, if you have an external audio controller or a USB headset, the driver will be on the device manufacturer's website.
To assist you better, please clarify the following:
- Are you using a USB headset, an external audio card, or the computer's built-in audio ports?
- What is the manufacturer and model of your computer or motherboard?
If you are unsure of the model, follow these steps:
- Press Windows + R, type
msinfo32, and press Enter. - Maximize the window and use the shortcut Windows + Shift + S to capture a screenshot.
- Share the screenshot here or tell me what is listed under System Manufacturer and System Model.
Looking forward to your reply.