I have a charge on my VISA account Microsoft Office $11.83 that I do not understand

Question

I have a charge on my Visa under Microsoft Office $11.83 that I do not understand.

Answer 1

Can you go to your account https://account.live.com Sign in and go to Services & Subscription, do you see anything that matches the charges? If not, click on Order history instead and anything?

Micosoft lists some other scenarios you can explore: https://support.microsoft.com/en-us/account-billing/how-to-investigate-a-billing-charge-from-microsoft-398c5328-364c-d5e4-ea8f-f5ad60562a93

If you find the charges on YOUR account but you don't recognize making those purchase, for your privacy and security, billing matter cannot be discussed here, nor does anyone helping here have access to such data. You will need to contact support to get it handled. On your computer, launch the Get Help app from the start menu, then type in "Billing" as the keyword. On the next page, you can click on "Contact support" button. Then fill out a few more details and you will be directed to the page where you will have the option to chat with a live support agent.

If you cannot locate the charges on your Microsoft account at all, it's possible that your credit card has been compromised. This means unauthorized charges may have been made on someone else's Microsoft account using your credit card. In such a scenario, you should contact your credit card company to open a dispute case. Microsoft is unable to directly investigate issues related to someone else's account if you contact their Billing Support directly. However, once a dispute case is initiated by your credit card company, Microsoft can then respond specifically to those claims through the dispute process with the credit card company. This is the appropriate channel to resolve such issues, as it ensures proper verification and handling of the unauthorized charges.

Answer 2

The charge is most likely a Microsoft subscription or in-app purchase that is using recurring billing on a Microsoft account that has your Visa card attached.

To identify exactly what the $11.83 charge is for and who’s using the card:

1. Go to the Manage your payments page of the Microsoft account dashboard: https://go.microsoft.com/fwlink/?linkid=2246882
2. Sign in with the Microsoft account that might be using this Visa card.
3. Find your Visa card in Payment options and select Investigate next to it.
4. Follow the investigation flow to see which Microsoft account, subscription, or purchase is generating that charge. This can also reveal if a family member is using the card.

Common causes include:

• A Microsoft 365 or other Microsoft subscription with recurring billing enabled.
• An in-app purchase from an app or game (for example, a purchase made through Microsoft Store).
• A previously declined payment that was successfully charged later.

If the investigation shows duplicate or unexpected charges, review your order history at https://account.microsoft.com/billing/orders to see the product name and status, then use the subscription or order page to cancel or request a refund if eligible.

If the charge does not appear on any Microsoft account after using Investigate, contact the card issuer to dispute the transaction and ask about blocking the card or issuing a new one in case of fraud.

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References:

• How to investigate a billing charge from Microsoft
• I've been charged twice
• Make an in-app purchase in Microsoft Store
• View your Microsoft Store order history
• Cancel a monthly charge on my visa credit card - Microsoft Q&A
• Can I speak to someone? -- Billing issues - Microsoft Q&A
• investigate a billing charge - Microsoft Q&A
• Request refund - Microsoft Q&A
• How to Cancel Microsoft 365 subscription if you do not have account info? Or get anyone to help? - Microsoft Q&A