I have not been able to get emails to my account since 4/13/26 and need help to get it going again

Question

I am needing assistance to get my emails working on my iphone again - i am only receiving junk mail and no mail is coming to my inbox. I have restarted my phone and deleted the app and restored and nothing is helping.

Answer 1

Hi!

What email domain are you using in Outlook (@icloud.com, @hotmail.com or @outlook.com, @yahoo.com)?

NOTE: Do not post personal information in this forum; it is public and anyone can see it.

You should check if your email cloud storage is full, and also verify if you can access it on another device. Please perform these tests:

1. On a computer, access https://outlook.live.com/mail/ > Log in > See if any emails arrive.

• For accounts from providers other than Microsoft, use the New Outlook app on your computer.
• You can try accessing your email on another mobile phone.

https://apps.microsoft.com/detail/9nrx63209r7b?hl=en-US&gl=US

2. Check if your storage is full:

OneDrive (Microsoft Email)

• Go to https://www.microsoft.com/en-us/microsoft-365/onedrive/online-cloud-storage > Sign in > Under Storage (bottom right corner), click the blue letters > Check if the storage is full. iCloud https://support.apple.com/guide/icloud/check-your-icloud-storage-on-any-device-mm039c13d410/icloud

Answer 2

Follow these steps in order, checking after each step to see if new mail starts arriving in the Inbox on the iPhone.

1. Confirm the account itself is working

• Sign in to Outlook.com in a browser on a computer or via Safari/Chrome on the iPhone.
• Check the Inbox there:
  • If no new mail appears in Outlook.com itself, the issue is with the account, not the iPhone.
  • If mail appears in Outlook.com but not on the iPhone, continue with the steps below.

2. Check Junk Email and mark messages as not junk

• In Outlook.com (web):
  • Open the Junk Email folder.
  • If legitimate messages are there, select them and choose Not junk / Mark as not junk to move them back to Inbox and train the filter.
• On Outlook for iOS: open the Junk folder and move any good messages back to Inbox.

3. Check filters, sorting, and the Focused/Other tabs

• In Outlook.com (web):
  • Make sure the Other tab is selected as well as Focused so that messages are not hidden there.
  • Select Filter > Sort > Date to ensure messages are sorted by date and not hidden by another sort option.

4. Check rules and forwarding

• In Outlook.com (web):
  • Check Rules and delete or disable any rule that moves or deletes incoming mail (for example, rules that move everything to another folder or RSS feed).
  • Check Forwarding and turn it off if mail is being forwarded to another address.

5. Check Junk Email settings

• In Outlook.com (web):
  • Open Junk Email settings.
  • Review blocked senders and safe senders lists. Remove any legitimate senders or domains that should not be blocked.

6. Verify storage is not full

• In Outlook.com (web):
  • Check mailbox and cloud storage. If storage is full, new messages are bounced and cannot be delivered. Free up space by deleting unneeded mail and files.

7. Fix the connection on the iPhone If Outlook.com is receiving mail correctly but the iPhone still only shows Junk:

• If using the Apple Mail app with an Outlook.com account:
  1. Remove the account from the iPhone: Settings > Mail > Accounts > select the Outlook/Hotmail/Live account > Delete Account.
  2. Add it back as an Outlook.com account: Settings > Mail > Accounts > Add Account > Outlook.com, then sign in and complete the sign-in flow.
  3. If issues persist, remove the account again, go to Settings > Safari > Clear History and Website Data, reboot the iPhone, then add the Outlook.com account again.
• If using the Outlook for iOS app:
  • Remove the account from the Outlook app and add it back.

8. If still not receiving specific senders

• Ask those senders to review Sender Support in Outlook.com to ensure their messages are not being blocked or rejected.

If none of the above resolves the issue and Outlook.com on the web also shows missing mail, use the in-product Help option in Outlook.com to contact support and provide details (when the problem started, example senders, and what has already been tried).

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References:

• Can't send or receive email in Outlook.com
• Email is missing from your Outlook.com inbox
• Outlook and other apps are unable to connect to Outlook.com when using Basic authentication
• Stopped receiving emails on my account. - Microsoft Q&A
• Emails deleted from Outlook.com are reverting back to the Inbox