Htomail web login locked by failed password attempts.

Question

Entering my info to log in to hotmail gets me notice that says "You've tried to sign in too many times with an incorrect account or password." I'm confident that my credentials are correct. This has been true for well over a month at this point. I have tried on different devices, different networks, and different browsers to the same effect.

Trying to reset the password sends a code to my recovery email, which I can complete without problems, then asks for a second code from my phone. When I click the button to send a code to my phone I get: "Try another verification method", and the only button sends me back to the start.

I was able to make a brand new account to post this question, so I don't think it's a problem with my connection specifically. If I enter the email in the sign-in helper it insists nothing is wrong. The only thing left in the sign-in helper that I haven't been able to work through is "there may be heavy compromised traffic", since there's way for me to do anything about it or even tell if this is the case.

Is there anything I can do to get back in?

Answer 1

Hi a a,

I understand why this is frustrating. Since the same result occurs across different devices, browsers, and networks, this points more to an account access or verification issue than to a local browser or connection problem.

Please note that this is a user-to-user forum, so contributors can suggest the supported recovery steps, but they cannot verify account ownership or access backend account records.

1, Please start with the locked-account guidance here because Microsoft directs sign-in lock cases and repeated incorrect-password messages to that path first: Microsoft account has been locked - Microsoft Support

2, Since the reset flow reaches the phone step but then shows “Try another verification method”, the official verification-code troubleshooting article is also relevant in this case, especially the section for that exact message: Troubleshoot Microsoft verification code issues - Microsoft Support

3, Submit the form that matches your current situation: 

• If the sign-in page indicates that the account is disabled or temporarily blocked, the appropriate option is the account reinstatement form. https://www.microsoft.com/digitalsafety/account-reinstatement
• If the account is not shown as disabled, but you are unable to use any of the available verification methods, the appropriate option is the account recovery form. Help with the Microsoft account recovery form - Microsoft Support

4, If the self-service steps still do not resolve it, you can contact Microsoft support for further assistance. You can follow below steps to reach a live chat agent:

1. Visit the Microsoft Support contact page: Contact - Microsoft Support    
2. In the search bar provided on the page, type "Account Recovery" and press Enter.    
3. Click on the "Get Help" button that appears.    
4. Scroll down the page until you see and click on the "Contact Support" option.    
5. When prompted to select your product or service, choose "Other Products".    
6. For the category, choose "Manage Account Security".    
7. Look for and click on "Chat with a support agent in your web browser".    
8. When prompted, provide a valid contact email where Microsoft can reach you regarding your case.    
9. Explain your situation clearly: Be concise but provide all the relevant details.    

I hope this helps.