Issue with Senary Audio after recent Windows update

Question

After the driver update on 24-04-2026 Senary - MEDIA - 3.49.5.1002 (3), I (continuously) get a pop up stating "This app cant open". Below that it says "Check the store for more info about Audio Console". Then it provides option to "Get help with this" which takes me to Microsoft store, where it asks me to "restore"... I have done this several times and it does not stop this popup.

How stop this popup!!??

Answer 1

Hello,

Please download and install the latest audio driver package from your computer manufacturer’s support website. The Senary/Realtek driver installed by Windows Update often becomes incompatible with the existing “Audio Console” app, which

causes the repeated pop‑ups.

If the issue continues after installing the OEM driver package, open Settings > Apps and search for “Audio Console” or “Realtek Audio Console” and uninstall it. Then restart your PC.

Installing the correct OEM audio driver will reinstall the matching Audio Console version and the pop‑ups should stop.

Answer 2

Update or roll back the audio driver and, if needed, remove the problematic vendor driver so Windows uses its own generic audio driver instead. This typically stops repeated pop‑ups caused by a broken audio console app.

Follow these steps in order:

1. Update the audio driver automatically
   1. In the search box on the taskbar, type device manager, then select it.
   2. Expand Sound, video and game controllers.
   3. Right‑click the Senary (or current) audio device and select Update driver.
   4. Select Search automatically for drivers and complete the wizard.
   5. Restart Windows and check if the pop‑up stops.
2. If the issue started after the recent update, roll back the driver
   1. Open Device Manager again.
   2. Expand Sound, video and game controllers.
   3. Right‑click the Senary audio device and select Properties.
   4. Go to the Driver tab and select Roll Back Driver.
   5. Follow the prompts and restart the PC.
   6. Confirm whether the pop‑up is gone.
3. If rolling back is not available or does not help, uninstall the Senary driver
   1. In Device Manager, expand Sound, video and game controllers.
   2. Right‑click the Senary audio device and select Uninstall device.
   3. Check Attempt to remove the driver for this device (or Delete the driver software for this device) if available.
   4. Select Uninstall.
   5. Restart the PC. Windows will automatically reinstall an audio driver; often this will be the generic High Definition Audio driver.
   6. Test audio and verify that the pop‑up no longer appears.
4. If audio problems appear after uninstalling
   1. Run Windows Update:
      • Select Start > Settings > Update & Security > Windows Update > Check for updates.
      • Install all updates (including optional driver updates) and restart.
   2. If audio was working before the Senary update and now is not, repeat the Roll Back Driver steps above for whichever audio device is now installed.
5. If the problem persists
   • Use the built‑in audio troubleshooter and general audio‑fix steps described in Fix sound or audio problems in Windows, including verifying Windows is fully updated and, if necessary, restoring from a system restore point created before the problematic driver was installed.

These steps mirror known resolutions where uninstalling a problematic vendor driver and letting Windows use its own High Definition Audio driver stopped audio‑related issues and pop‑ups.

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References:

• Update Audio drivers in Windows
• Fix sound or audio problems in Windows
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